Call Center Agent

Description

Vervent is looking for people with six (6) months of collection/customer service experience in a call center environment!

WHERE: Vervent – 2700 S Lorraine Place, Sioux Falls, SD 57106

WHY: You need a job & we’re hiring!

WHEN: Start date: April 21, 2025 

PAY: $17.50-19.50/hour - this position is eligible for monthly incentives in addition to base pay!

BENEFITS: Full benefits offered - Medical, Dental, Vision, 401k - More details below!

SCHEDULE: Multiple schedules offered

Details:

The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.

Why Vervent? Company Perks:

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com .

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities:

• Meet and surpass key performance indicators as specified by Management.
• Provide an exceptional customer experience within all communication channels.
• Knowledge and adherence to specific guidelines by portfolio.
• Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.).
• Properly follow up on all assigned tasks as needed.
• Process all transactions and communications accurately.
• Protect consumer data in all communications.
• Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
• Promote good working relations with all other internal and external teams.
• Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department.

#LI-VW1, #LI-JJ1, #LI-Onsite

Requirements

• High School Diploma or equivalent required.
• Six (6) months of collection/customer service experience in a call center environment.
• Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred.
• Exceptional customer service skills, good communication, and organization skills.
• Able to handle diverse duties and changing processes/deadlines.
• Ability to work in a fast-paced environment.
• Ability to work in teams.

Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008
• Privately owned by Stone Point Capital, Vervent Management and other passive investors
• 1,500 Employees
• Lines of Business:
• Primary Servicing – Loan, Credit Card, and Lease Servicing
• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com.

Physical Requirements:

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

The pay range for this role is $17.50 - $19.50 per hour.