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Systems Analyst - Gainsight Administrator
Posted on 6/8/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Asana
JIRA
Management
Salesforce
SQL
Tableau
Requirements
  • Expert in technical administration
  • Problem solver for automating and resolving recurrent issues and tasks
  • Forward-thinker for matching an array of technical (and technology) solutions to match the team's workflow requirements
  • Overall skilled in technological best practices of customer success teams
  • 2 - 5 years of experience as a Gainsight/Salesforce administrator, Systems Analyst or similar role
  • Working knowledge of Salesforce, SQL, Tableau/Domo, and project management software (JIRA, Asana)
  • Experience supporting a global customer success team
  • Experience working in an agile environment
  • Highly organized, detail-oriented, and able to manage multiple projects
  • Strong communication and time management skills
  • Team player and self-starter with great interpersonal skills and a solution-oriented attitude
  • Willingness to learn new tools, processes, and functions
  • Bonus: Gainsight NXT Certified Administrator or Salesforce Certified Administrator
Responsibilities
  • Manage the data architecture of the Customer Success CRM and its multiple integrations
  • Own the technical scoping/administration of cross-functional business processes within the CRM
  • Collaborate with other operations leaders to drive alignment of interdependent systems
  • Manage a robust project schedule complete with planned changes/improvements and ad hoc requests
  • Regularly audit systems for performance and make recommendations to optimize our configuration
  • Serve as systems subject matter expert and train other admins on the team
  • Manage end user education and enablement on important workflows/features/updates
  • Manage robust feedback loop to inform system improvement and architecture direction
  • Recommend and assess expansion/replacement of tools in use by the team
Recorded Future
Intelligence company