Customer Experience Specialist

Posted on 4/25/2024



201-500 employees

Omnichannel warehousing and fulfillment solutions

Data & Analytics
Industrial & Manufacturing


Union City, GA, USA

Required Skills
Customer Service
  • 1-3 years of experience in customer service, with a strong preference for experience in logistics or operations-focused environments
  • Demonstrated ability to manage complex customer situations and resolve high-level issues
  • Strong analytical skills with the ability to process operational data and customer feedback effectively. Intermediate to advanced Excel knowledge required, SQL knowledge is a plus
  • Superior communication skills, both verbal and written
  • Proficiency in customer support software and CRM systems
  • Account Ownership
  • Subject Matter Expertise
  • Complex Issue Resolution
  • Client Relationship Management
  • Operational Collaboration

Stord provides port-to-porch logistics and integrated software, offering omnichannel warehousing and fulfillment solutions for DTC and B2B companies across various industries. Their technology stack includes OMS, WMS, and cloud supply chain integrations, empowering brands to optimize operations and enhance customer experience.

Company Stage

Series D

Total Funding



Atlanta, Georgia



Growth & Insights

6 month growth


1 year growth


2 year growth



Flexible PTO - Take the time you need when you need it. Because you’re at your best when you rest, relax, and recharge.

Mental Health Support - We give you access to free and confidential support. Because mental health is just as important as physical health.

Paid Parental Leave - No matter how you become a parent (birth, adoption, foster care placement), you’ll get up to 6 weeks of paid bonding time.

Health and Life Insurance - We provide medical, dental, vision, life and short-term disability insurance to support you and your family.

Wellness Reimbursement - You’ll get up to $50 a month to invest in your health and fitness. Gym memberships, wellness apps – whatever keeps you moving!