Office Administrator

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $75,000 - $85,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

Customers Bank is searching for an Office Administrator to join our high performing Commercial Real Estate Team in there Melville, Long Island office.

The Office Administrator will support our Commercial Real Estate Team and manage the day-to-day operations of our new Melville, Long Island office by coordinating meetings, organizing schedules, managing supplies and ensuring smooth office operations.  The Office Manager will also provide administrative support to the CRE lending and closing teams.

• Administrative Tasks: Welcome visitors, schedule conference rooms, manage reservations and catering, and handle mail.  Answer phone calls and manage correspondence, invoicing, reports.
• Office Operations: Maintain and troubleshoot basic office equipment such as copiers.  Ensure office is organized and functional.  Coordinate office activities and events.  Assist with onboarding new colleagues.  Implement and enforce office policies and procedures. Manage coordination with landlord, service providers, and vendors.
• Client and Team Support: Support colleagues with data entry projects.  Client or prospect mailings. Oversee the day-to-day activities of the Commercial Real Estate team.  Contribute to department wide projects.  Facilitate effective internal and external communication.  Monthly/quarterly/yearly reporting.
• Marketing and Events:  Prepare for and follow up on meetings.  Coordinate appointments, calendars, travel, and reservations.  Assist with department marketing initiatives and event planning.

·Backup CRE Closer Responsibilities:

• In addition to the core office administration responsibilities, the Office Administrator will serve as a Backup Closer supporting the Commercial Real Estate (CRE) Closing Team. This function ensures continuity of operations during peak periods, staff absences, or as needed to maintain deal flow and client satisfaction.

·Backup CRE Closer Responsibilities:

• In addition to the core office administration responsibilities, the Office Administrator will serve as a Backup Closer supporting the Commercial Real Estate (CRE) Closing Team. This function ensures continuity of operations during peak periods, staff absences, or as needed to maintain deal flow and client satisfaction.
• Closing Support:
  • Assist the CRE Closing Officers by preparing, reviewing, and assembling loan closing documentation.
  • Coordinate with attorneys, title companies, borrowers, and internal stakeholders to support timely closings.
  • Track and follow up on receipt of required due diligence items, including insurance certificates, UCC searches, title commitments, and appraisals.
  • Facilitate proper execution and notarization of closing documents.
  • Ensure that closing checklists are maintained and updated according to bank policy.
  • Prepare post-closing packages for document imaging and internal archival.
• Compliance and Accuracy:
  • Assist in reviewing loan documents for accuracy and completeness prior to execution.
  • Ensure adherence to bank compliance and regulatory requirements in support of the closing process.
  • Help maintain records in line with internal audit and quality control expectations.
• Communication and Coordination:
• Serve as a liaison between CRE loan officers, closers, clients, and external legal counsel when needed.
• Manage and track ongoing pipeline closings and escalate items requiring attention or resolution.
• Support closing-related updates to internal systems and reporting databases.

What Do You Need?

• A minimum of five years of customer service/office management experience, preferably in a bank or other financial institution, handling affluent and/or premium customers.
• Knowledge of Commercial Real Estate or other lending is a plus. 
• Ability to prioritize tasks, manage time effectively and remain organized.
• Excellent verbal and written communication skills. 
• Ability to identify and resolve issues effectively and with minimal direction. 
• Ability to interact on a professional level with a wide range of clientele.  
• Accuracy and thoroughness in all tasks. 
• Ability to provide exceptional service to clients and colleagues.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.