Full-Time
Enterprise Applications Engineer
Game platform and game creation system
Senior
Burlingame, CA, USA
- A Bachelor's degree or equivalent work experience
- 7+ years of experience working in the Atlassian space
- Experience to administer JIRA Software, JIRA Service Desk, Confluence, Opsgenie, Statuspage, Atlassian Access, add-ons, associated plug-ins and extensions
- Working knowledge of Atlassian architecture, API, database tables, application logs, email handlers, application links
- Experience to troubleshoot and perform root cause analysis of user, application, and system-level issues
- Experience to communicate effectively with users of all levels (from first-time Atlassian user to advanced technical users and administrators of integrated applications)
- Interpersonal skills and ability to develop strong working relationships
- Experience with business processes and experience demonstrating Atlassian Suite to improve those processes
- Experience to work in a constantly evolving, dynamic, and Agile environment
- Experience to navigate ambiguity, prioritize and juggle multiple requests across multiple platforms (Jira, Slack, email)
- Experience with REST APIs
- Conceptual and practical understanding of SDLC, ITIL, Agile and SAFe frameworks
- Experience with FINRA, SEC, SOX, or GDPR
- Atlassian Certifications (ACP-120, ACP-420, ACP-620) (Nice to have)
- Experience as an Atlassian Solution Partner Consultant (Nice to have)
- Experience with Core apps such as Okta, Slack, Google, Glean (Nice to have)
- You will work with teams all over Roblox to understand their needs for tools, their pain points, and how to best implement those requirements into our Atlassian products
- Administer and configure the Atlassian product suite including Confluence, Jira Software, Jira Service Management, Opsgenie and Status Page and add-ons
- Lead implementation, management, and support of products and plugins across the entire Atlassian suite of tools
- Provide recommendations to end-users and leaders on standard practices within the Atlassian Suite
- Develop performance indicators, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with relevant operational/performance metrics and status reports
- Identify ways to improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
- Provide user management, training, and support for Atlassian Suite
- Create detailed technical and user-facing documentation
- Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality
- Collaborate on problem resolution, team decisions, and project planning
- Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
- Customize and improve workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, and workflow schemes
- Lead integrations to external systems with webhooks and API
- Manage relationships with outside managed service providers
- Participate in our on-call rotation program
Company Stage
Series H
Total Funding
$923.8M
Headquarters
San Mateo, California
Founded
2004
6 month growth
↑ 14%1 year growth
↑ 35%2 year growth
↑ 81%Benefits
Benefits and Perks - The health and well-being of our employees and their families is our top priority. We offer robust and comprehensive programs with variety to best meet your needs.
Well-Being Benefits - With flexible time off and a bi-annual, company-wide spring/summer recharge, Roblox knows how to balance working hard with winding down.
Financial Benefits - Competitive compensation packages, 401(k) matching, and flexible share incentives that let you choose how to share in our success.
Health and Wellness - Comprehensive medical, dental, and vision benefits, family planning resources, and 12 weeks off for all new parents.
Flexible Workplace - Our hybrid work schedule balances working onsite and working remotely. Enjoy daily lunch and an in-house fitness center when working from our San Mateo headquarters.