Technical Customer Service Associate @ Veeva Systems

INACTIVE

Full-Time

Technical Customer Service Associate

Posted on 10/19/2022

Veeva Systems

5,001-10,000 employees

Cloud computing services for pharmaceutical companies.

Junior

Oxford, UK

Required Skills

Communications

Customer Service

PowerPoint/Keynote/Slides

Requirements

1+ year of relevant experience in a customer service role
Effective communication, organizational, and time management skills
Professional telephone manner
Ability to quickly learn and communicate technical information
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills in English and German

Responsibilities

Advise end users on best practices when using Veeva's applications
Identify and resolve client issues associated with Veeva's applications
Build strong and professional relationships with all users of Veeva's applications
Provide recommendations/feedback on client service improvements and product development
Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
Maintain accurate records of all email/telephone/chat correspondence related to the role

Desired Qualifications

Fluency in other languages will be a plus

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You’ll Do

Advise end users on best practices when using Veeva’s applications
Identify and resolve client issues associated with Veeva’s applications
Build strong and professional relationships with all users of Veeva’s applications
Provide recommendations/feedback on client service improvements and product development
Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

1+ year of relevant experience in a customer service role
Effective communication, organizational, and time management skills
Professional telephone manner
Ability to quickly learn and communicate technical information
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills in English and German

Nice to Have

Fluency in other languages will be a plus

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

Veeva Systems

View

Website

View Company Profile

Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Company Stage

IPO

Total Funding

$224M

Headquarters

Pleasanton, California

Founded

2007

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 22%

2 year growth

↑ 39%

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

INACTIVE