Full-Time
Posted on 5/7/2026
Online expert-advice platform with subscriptions
No salary listed
Remote in USA
Remote
JustAnswer.com connects people with experts in over 200 categories to get quick, personalized answers. It operates as an online platform where users can ask questions and receive guidance from professionals in fields like legal, medical, automotive, tech support, and more. The service works via two main models: a subscription, currently $60, that grants 24/7 access to personalized help from experts, and a pay-per-question option for single inquiries. Experts are drawn from reputed institutions and companies such as Harvard, UCLA, and Microsoft. The platform differs from competitors by offering broad topic coverage, rapid access, and a combination of ongoing subscription support with one-time questions, backed by credentialed professionals. The goal is to provide fast, accurate, and reliable advice to individuals so they can make informed decisions and avoid costly mistakes.
Company Size
501-1,000
Company Stage
Series B
Total Funding
$50.7M
Headquarters
San Francisco, California
Founded
2003
Help us improve and share your feedback! Did you find this helpful?
People at justanswer.com who can refer or advise you
Remote Work Options
Flexible Work Hours
Wellness Program
Mental Health Support
About troutman pepper locke. FTC sues JustAnswer over allegedly deceptive subscription practices. The Federal Trade Commission (FTC) has sued JustAnswer LLC and its founder and CEO, Andrew Kurtzig, alleging that the online Q&A platform deceives consumers into costly recurring subscriptions without their informed consent, in violation of the Restore Online Shoppers' Confidence Act (ROSCA) and Section 5 of the FTC Act. JustAnswer, which operates JustAnswer.com and niche sites like AskALawyerOnCall.com, AskAVeterinarianOnline.com, and AskWomensHealth.com, advertises expert help for as little as $1 or $5. According to the complaint, when consumers enter their payment information, they are instead enrolled in a recurring monthly subscription costing $28 - $125 in addition to the $1 or $5 "join" fee. The FTC claims JustAnswer failed to clearly and conspicuously disclose the subscription terms as required by ROSCA, which mandates that online sellers using automatically renewing subscriptions must: (1) clearly disclose material terms before obtaining billing information; (2) obtain express informed consent before charging; and (3) provide a simple way to stop recurring charges. As a result, consumers allegedly provided credit card information without affirmatively agreeing to an ongoing plan. If the FTC prevails, the case could result in monetary relief, injunctive relief, and civil penalties, and would further highlight the agency's crackdown on "dark patterns" and deceptive subscription practices, despite the FTC's Negative Option Rule, commonly known as the Click-to-Cancel rule, being struck down last summer. For businesses, the case underscores the FTC's focus on: * Transparent pricing; * Clear, conspicuous disclosure of subscription terms; and * Obtaining affirmative, informed consent for recurring charges. Online services using trials, teaser pricing, or negative option billing should closely review their practices for compliance with ROSCA and the FTC Act.
JustAnswer recently launched AI search tool Pearl.com, the only dedicated professional services AI platform that seamlessly integrates an advanced large language model (LLM) with its network of highly vetted human experts.
JustAnswer reveals Top Trending Tax Questions for 2025.
JustAnswer, the premier online platform connecting people with verified experts for real-time professional advice, has been recognized as the #1 fastest-growing website in Similarweb's prestigious 2025 Digital 100 Rankings.
SAN FRANCISCO, April 9, 2024 /PRNewswire/ - JustAnswer, the world's largest expert platform, today announced the launch of 11 new custom GPTs that enable users to connect directly with verified and vetted human experts to fact check and provide a "Trust Score" for ChatGPT-generated responses before acting on the information.