Full-Time

Strategy and Operations Lead

ClassDojo

ClassDojo

201-500 employees

EdTech platform enabling real-time classroom communication

Compensation Overview

$102k - $150k/yr

San Francisco, CA, USA

Remote

Category
Business & Strategy (1)
Required Skills
Data Science
Product Management
Data Analysis
Responsibilities
  • Own tutoring quality and safety systems (AI-enabled)
  • Define and track key quality and safety metrics, and drive measurable improvements
  • Build AI-enabled tools that monitor and improve safety and quality at scale
  • Design systems that maintain high standards while preserving a fair and supportive experience for tutors
  • Identify and evaluate new growth opportunities
  • Conduct targeted research and synthesize insights into clear recommendations
  • Drive prioritization and decision-making on which opportunities to pursue
  • Launch and validate new initiatives, including setting up pilots and defining success metrics
  • Build scalable playbooks and define clear criteria for scaling, iterating, or stopping
  • Facilitate meaningful knowledge sharing and collaboration among tutors (async and live)
  • Build trust with tutors and serve as a strong advocate for their needs internally
  • Measure and improve tutor sentiment (e.g., NPS, engagement)
  • Establish consistent communication and feedback loops with tutors
  • Translate tutor insights into clear, actionable improvements across the business
  • Collaborate cross-functionally with a team of operators, data scientists, product managers, marketers, designers, and engineers to grow and improve the business
Desired Qualifications
  • Have 3+ years of experience in a fast-paced, high-ownership environment
  • Have owned cross-functional projects or initiatives end-to-end with measurable results
  • Are comfortable operating in ambiguity and creating structure where none exists
  • Have strong user empathy and are able to build trust with educators
  • Can translate user insights into decisions, systems, or product/operational improvements
  • Are passionate about our mission and care deeply about helping teachers build thriving tutoring businesses through our platform

ClassDojo provides a communication platform that connects teachers, parents, and students, enabling real-time classroom updates, feedback, and moments to be shared. It operates on a freemium model: a free core service with premium features for schools and districts, sold via subscriptions, with accounts linked to students. The platform’s scale and focus on continuous parent engagement across multiple classrooms set it apart, backed by widespread use in many countries, including heavy adoption in U.S. K-8 schools. Its goal is to improve classroom communication, boost family engagement, and support student success by offering a simple, scalable tool for collaboration among teachers, students, and families.

Company Size

201-500

Company Stage

Series D

Total Funding

$346.2M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • ClassDojo Payments with Pay Theory launches late 2026, enabling cash payments at CVS.
  • Districts in eight states adopt ClassDojo for Districts since June 2025.
  • New executives Michael Bell and Jeff Buening strengthen enterprise sales in 2025.

What critics are saying

  • Microsoft Elevate erodes dominance via free AI tools in Microsoft 365 within 6-12 months.
  • FERPA lawsuits from 2026 messaging logs ban platform in districts within 12-24 months.
  • Pay Theory breach triggers payment fraud claims, shutting down platform in 18-36 months.

What makes ClassDojo unique

  • ClassDojo dominates 95% of US K-8 schools with freemium communication platform.
  • Launches parent-student messaging on Chromebooks for phone-free schools in 2026.
  • Integrates Canva for visual storytelling, boosting engagement 60% in Stories.

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Your Connections

People at ClassDojo who can refer or advise you

Benefits

Remote Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

1%
PR Newswire
Mar 24th, 2026
ClassDojo launches parent-student messaging for phone-free schools in 2026

ClassDojo is launching parent-student messaging for back-to-school 2026, allowing families to communicate with children in phone-free schools without requiring student devices. The feature enables parents to message their child on school-issued devices like Chromebooks, with teachers included in every conversation. The move addresses an unintended consequence of phone bans: increased pressure on school offices managing family communication. As over 30 US states have moved to restrict student phones, districts have struggled to maintain family connections whilst protecting instructional time. ClassDojo, already used in over 90% of US schools, will deliver the feature through its existing platform, requiring no new app downloads. All messages will be logged and auditable within district environments, with no peer-to-peer chat functionality to avoid classroom distractions.

Boland Hill Media, LLC
Feb 26th, 2026
ACI Revenue up 13% and other Digital Transactions News briefs from 2/26/26

ACI revenue up 13% and other digital transactions news briefs from 2/26/26. * Processor ACI Worldwide Inc. announced fourth-quarter revenue of $253.2 million, up 13% year-over-year, while full-year 2025 revenue totaled slightly more than $1 billion, a 12.3% increase from 2024. Net income for the quarter slid 35% to $64.3 million, though for the full year it climbed 12.6% to $226.7 million. * NCR Voyix Corp., a provider of point-of-sale technology to the hospitality industry, reported $720 million in fourth-quarter revenue, up 6% year-over-year. Net income totaled $78 million, reversing an $11-million net loss in the year-ago quarter. For calendar year 2025, revenue came to $2.69 billion, down 4.6%, while the company posted $42 million in net income, reversing a $201-million net loss in 2024. * Fraud prevention provider Seon released its "AI Reality Check: 2026 Fraud & AML Leaders Report" that found 98% of respondents already integrate artificial intelligence services into their daily workflows based on responses for 1,010 fraud, risk, and compliance executives. * Identity verification and authentication services firm authID said an unnamed point-of-sale lending and payment financing platform will use its services to protect for merchant onboarding, consumer origination, and account access procedures. * Tax preparer H&R Block Canada Inc. said it now offers users Affirm Holdings Inc.'s pay-over-time payment option for preparation services. * Education software provider ClassDojo Inc. said it will launch ClassDojo Payments later this year. It will enable schools to collect fees and manage payment activities online and will use the payment facilitation services of Pay Theory. * Bilt Technologies Inc., a specialist in rent payments and rewards, said it is working with Forbes Travel Guide to launch Bilt Verified, which connects Bilt users with hotels and other properties listed in the guide. Bilt claims 5.5 million users. * Bilt also launched the beta version of Bilt Neighborhood Concierge, which enables rent payments along with maintenance requests, restaurant recommendations, grocery delivery, and other services. * Former MoneyGram International chairman and chief executive Alex Holmes has joined the board of directors of Brightwell Payments Inc., a payments-technology developer.

PR Newswire
Feb 25th, 2026
ClassDojo launches embedded payments platform for 95% of US schools

ClassDojo, the platform used in 95% of US schools, has launched ClassDojo Payments, an embedded payment solution enabling schools to collect fees, manage fundraisers and process payments. The system, powered by Pay Theory, will launch in late 2026. The platform addresses financial inclusion by allowing unbanked families to pay via cash at over 60,000 retail locations, including CVS, Walgreens and 7-Eleven. Parents generate a barcode in the app and pay in cash, with funds credited directly to school accounts. ClassDojo Payments consolidates classroom communication, family engagement and financial operations into a single platform, eliminating the need for multiple vendors. The system maintains PCI-DSS Level 1 security standards and complies with FERPA and COPPA requirements. ClassDojo connects over 50 million families globally.

Pay Theory
Feb 25th, 2026
Unifying the District experience.

Unifying the District experience. ClassDojo partners with Pay Theory to power the future of school operations. K12 education has struggled to keep up with the modernization of digital financial services. Most schools today still rely on outdated tools like paper forms and a myriad of disconnected third-party providers, creating unnecessary barriers and additional work for administrators, teachers, and families. However, communications between teachers, administrators, and families have come a long way, with tools like ClassDojo tearing down old barriers. Now messages flow seamlessly between these players for the benefit of all. In fact, 89% of teachers say that ClassDojo improves relationships with families. Families are better able to participate in students' education, leading to better outcomes. For ClassDojo, it was time to bring those two realities together in ClassDojo Payments. They needed a payments partner to help them realize that dream. The power of a unified system. ClassDojo connects with families in 95% of U.S. schools. By integrating Pay Theory, it builds on its outstanding communication experiences to tear down barriers between teacher and administrator requests and parents' payments, making transactions as seamless as asking about homework within the platform. "Schools need payments that work for every family," said Brad Hoeweler, CEO of Pay Theory. "That is why we're so proud to partner with ClassDojo. Together, we're bringing inclusive payments infrastructure to K-12 communities so districts spend less time on transactions and more time ensuring students have access to the experiences that help them excel." What changes operationally: * Operational Unity: District leaders no longer have to manage separate vendors for messaging and payments. This reduces administrative silos and provides real-time visibility into payment status across every school. * Real-Time Roster Updates: When a parent pays for a field trip or tech fee, the status updates on the teacher's roster in real time. No more manual reconciliation or lost forms. * Trusted Compliance: Secure money movement is backed by SOC 2 Type II and PCI Level 1 compliance, ensuring student and family data is protected within the existing school ecosystem. Integrating payments into the channels where teachers and parents already connect simplifies school operations, reducing friction and allowing schools to focus on student experiences. K12 schools have unique payment needs. Payments embedded in SaaS solutions like ClassDojo must meet the unique needs of the vertical in which the SaaS platform operates. It's that simple. SaaS platforms have to build on the RIGHT embedded payment and money movement infrastructure so that they can create value-added experiences for their customers (schools = merchants) and their payors (families, teachers, etc.). Payments in EdTech have three fundamentally unique needs: * Accepting EVERYTHING so you can accept EVERYONE. K12 school ecosystems cannot turn people away. So, they need to meet people where they are - whether they have a bank account or a payment card or they don't, and they want to use cash. Nearly 30% of families in K12 U.S. public schools are either un or underbanked. School Districts are moving to cashless campuses, but if they don't have a path to serve un and underbanked families, they risk leaving people behind. * School Onboarding to Payments HAS to be EASY. K12 school administrators are not payment experts day in and day out, and at the same time, setting up payments needs to be easy to participate in! Pay Theory, Inc. want them all using the platform as much as possible. It cannot be both difficult to use and effective. The difficulty will always outweigh the effectiveness. * K12 schools are ECOSYSTEMS. They have a lot of moving parts - multiple buildings and accounts, multiple payment creators, different kinds of payments from field trips to activity and club fees, to tech fees, to donations. Simple payments platforms cannot manage these ecosystem needs. If an athletic director wants to quickly set up a t-sale for a weekend event, that should NOT require them to use their personal Venmo to do it! Designing embedded payments for these vertical-specific needs was the driver behind ClassDojo's partnership with Pay Theory, Inc.. Pay Theory, Inc. had the same desire to build breakthrough K12 ecosystem financial experiences. Payments built for EdTech (...must pays). Pay Theory's platform was built to fulfill these operational needs so that more payments move onto the ClassDojo platform. The ClassDojo reach is unparalleled. Pay Theory, Inc. KNOW families will see the ClassDojo Payments product offering. Now Pay Theory, Inc. need to make it awesome. Here are just a few ways Pay Theory, Inc. is going to do this together! * Accept CASH DIGITALLY, while providing all the other payment acceptance methods people are used to, from all types of cards, to ACH (bank payments), payment wallets like ApplePay(TM), GooglePay(TM), and PAZE(TM). Pay Theory, Inc. want to make it so anyone can pay through ClassDojo, no matter their banking or card status. * Customize School's digital merchant applications for easy completion. Pay Theory's school-focused onboarding process eliminates all the inapplicable and confusing elements of a standard transaction processing merchant account application. This makes applications a snap, especially when working with the outstanding support team at ClassDojo. * Make managing payments easy for Districts - Pay Theory's own merchant interfaces and GraphQL based API infrastructure make it easy to deliver beautiful, informative reporting that visualizes the key elements of payments for teachers, administrators, and families alike. Districts can see single buildings or roll up to a full District view! These might seem like little things. But, as anyone who's worked in K-12 school districts will tell you, the devil is in the details when it comes to change management. These little things add up to workflow simplification and higher adoption rates. All that means more payments flowing to the ClassDojo platform and more teachers, students, administrators, and families engaged in the payments experience. For Districts, that means more payments get seen, and more payments get made! Pay Theory, Inc. is so proud to partner with ClassDojo in building out breakthrough financial experiences for K-12 School Districts. Welcome to Pay Theory. This is going to be awesome! Inclusive Payments for A Diverse World Product.

THE Journal
Feb 25th, 2026
Integration Makes Canva Content Shareable on ClassDojo

Integration makes Canva content shareable on ClassDojo. Key takeaways. * Canva now integrates with ClassDojo: The partnership allows educators and district leaders to create content in Canva and publish it directly to ClassDojo classroom or school Stories. * Streamlined workflow and authentication: Users can authenticate Canva within ClassDojo, access existing design libraries, and share content without managing multiple tools. * Free access for all users: The Canva integration is available at no cost to all ClassDojo users. ClassDojo has partnered with Canva Education to integrate the visual communication platform into its communication and engagement solution. The pairing enables district communications leaders, principals, and teachers to create content in Canva and share it via ClassDojo without managing multiple tools or workflows, the companies explained in a news announcement. Users can authenticate Canva within ClassDojo, access their existing design library, and publish Canva content directly to classroom or school Stories in just a few clicks, facilitating more visual storytelling and engaging school communications, the announcement said. "Canva Education and ClassDojo share a belief that communication should be simple, joyful, and inclusive. This partnership brings together two tools educators already love and unlocks a new way for schools and districts to share their story - beautifully and at scale," said Andy Shaw, North America K-12 school engagement lead at Canva Education, in a statement. "By combining Canva's design capabilities with ClassDojo's trusted school-home engagement platform, the integration helps schools move beyond text-heavy messages and static PDFs/attachments to create dynamic stories that better reflect daily learning and school culture." "District communications teams need to move fast and deliver clear, engaging messages to families across every school," commented Dr. Chad A. Steven, head of Growth and Partnerships at ClassDojo. "By embedding Canva into ClassDojo, districts gain powerful visual storytelling tools in the platform they already trust, without adding complexity for teachers or administrators." "Our teachers use Canva Education, and our families rely on ClassDojo - so bringing the two together makes it easier to share school updates in ways families truly engage with," said Emily Reynolds, chief information technology officer at Pittsylvania County Schools. "This integration helps educators communicate faster and more consistently, while allowing our district to tell our story through clear, inclusive visuals that reflect daily learning across our schools." The Canva integration is available to all ClassDojo users at no cost. For more information, visit the ClassDojo site. Rhea Kelly is editor in chief for Campus Technology, THE Journal, and Spaces4Learning. She can be reached at [email protected]. Featured. * New Education Security Toolkit Provides AI-Aware Cybersecurity Guidance Microsoft has launched a new toolkit for educators and IT teams designed to provide practical cybersecurity guidance tailored to the education sector. * Microsoft Offers AI Community for Educators with 'Elevate' Program Microsoft has introduced Elevate for Educators, a new program designed to "provide educators and school leaders with access to a global community, professional development, and resources to confidently integrate AI into teaching and learning." * Microsoft Copilot Intros Voice Commands, Teams Collaboration, Local Data Processing Microsoft has added new features within its Microsoft 365 Copilot offering, aimed at making further foothold in the enterprise, including voice-based interaction, group collaboration tools, and an expansion of in-country data processing. * Edthena Launches AI-Powered Classroom Observation Tool Professional learning platform Edthena has introduced Observation Copilot, an AI tool for principals designed to streamline the process of writing up framework-aligned teacher feedback from classroom observation notes.