Manager – Talent Management & Development

Job Description

Are you a designer, builder, and change agent?  Are you passionate about creating a high-performance growth culture?  Are you motivated by a diverse and inclusive environment that unleashes the potential in everyone, everywhere?     

Come join the Talent team as we help write a new story for Visa and reimagine the world of work.    

The Latin America and Caribbean (LAC) Talent Management & Development team creates the insights, strategies & practices required to unlock the full potential of our teams and talent, and ensure we have the leadership needed for the future of Visa.  This role is for a strong team player who is motivated by high visibility work that impacts how our people continuously develop and perform to high standards to achieve Visa’s organizational strategy and ongoing success.  

The LAC Manager of Performance & Development will play a critical role implementing solutions that drive high performance and growth at Visa. You will be responsible for flawlessly driving talent management processes in the LAC region, using tools and frameworks from the Global COE. By leveraging strategic thinking, collaboration, data driven insights, and stakeholder engagement, you will ensure that our performance management, development planning, and promotions practices align seamlessly with our organizational objectives, positioning Visa with a high performing workforce and strong people leadership practice.  

The LAC Regional Talent Management and Development Manager will report to the Regional Talent Management & Development Lead partnering closely with the Regional PBPs and PAs, I&D, and Talent Acquisition.     

Essential Functions:

•  Essential Functions:  

• You will be accountable for supporting and driving a variety of Visa’s performance management and development processes, partnering closely with PBPs and PAs and ensuring leaders and employees are clear on the philosophy, purpose, process, tools and expectations for our enterprise talent cycle. You will act as primary point of contact and subject matter expert (SME) for processes and reporting details related to our core Talent Management practices (e.g. ERP, OKRs, AR, OTP, Succession Planning, etc.)  

• You will take a ‘client first approach’ and enjoy working in a consultative way with key stakeholders across the People Team and business to integrate relevant talent practices and new initiatives seamlessly across the employee lifecycle. You will provide proactive communication and reactive support to PBPs and PAs across the region as they navigate talent management processes, systems and tools throughout the year.  

• You will coordinate and maintain centralized tracking and calendaring of LAC regional talent discussions for annual review, promotions and OTP in alignment with broader global timelines, ensuring timely completion and open communication with global functions.  

• You will run reports, conduct analysis, provide insights, build presentations and provide documentation of talent reviews, succession planning, talent cards, performance ratings, promotions decisions, and development plans for high-potential employees, leveraging consistent templates in preparation for roll-up reviews with our Leadership teams.    You will also support running ad-hoc reports or creating talent presentations as required.  

• You will engage with TM&D COE leaders to complete user testing and provide input on design enhancements to Talent Management & Development programs and practices, ensuring regional nuances and perspectives are being considered into our processes, analytics approaches, and systems.  

• You will work closely with LAC Regional TM&D Lead to provide SME guidance, education, and change management to ensure quality execution and consistency of processes and programs from the global Talent Management & Development and Org Design teams.  

• You will monitor and report on key talent metrics and analytics to assess adoption of TM&D solutions, evaluate effectiveness of programs and practices, and help inform opportunities for improvement across the region. You will design regional reports that reflect the outputs of the different talent processes and will define the key actions and metrics to increase accountability and measure progress  

• You will track progress in executive talent management offerings inclusive of coaching and executive assessments and follow up with PBPs and PAs to ensure career and development plans are in place and aligned with succession goals and talent review feedback.  

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6+ or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Professionally qualified, or equivalent, with typically 8+ years of professional experience, or equivalent combination of education and experience. Postgraduate coursework may be preferred.

• Experience prior experience from a global organization in the Global Talent Management COE, with strong knowledge of and deep functional expertise of talent management practices.  

• Strategic Planning – The capacity to develop and implement talent management strategies that align with the organization's objectives.  

• Communication Excellent – interpersonal and communication skills to effectively influence at all levels of the organization.  

• Analytical Skills – The ability to analyze data and use it to inform talent management decisions. Detail oriented with strong analytical and reporting skills.  

• Change Management – The skill to manage organizational change and ensure smooth transitions during periods of transformation.  

• Relationship Building – Develop strong and trusting relationships across the organization and is comfortable working on a matrix environment. Has a high intercultural sensitivity and can apply global concepts locally  

• Personal attributes – Self-directed, process oriented with strong business acumen and ability to manage multiple priorities simultaneously. You’ll be pragmatic, adaptive, eager to learn, and agile in your thinking and way of working. Diversity, equity, and inclusion will be evident in your leadership, communication and delivery, championing Visa’s culture and growth as an organization.  

• Other Relevant aspects – Speaks English and Spanish fluently (Portuguese speaking will be a plus) and has a high intercultural sensitivity and can apply global concepts locally.