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Sr. Support Operations Engineer
Posted on 8/30/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • 4+ years experience with Mac and PC technical support
  • 4+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems
  • 2 + year experience with JAMF management and/or support
  • Experience with high priority escalations and high-pressure situations
  • Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
  • Technical degree or related work experience required
  • Excellent communication skills and customer service attitude
  • Self-starter with initiative and a high 'figure it out' factor
  • Proven desire to take ownership of tasks and projects and follow through to completion
  • Bonus: experience in any of the following: ITIL, Okta, Windows fleet management, Proofpoint, ServiceNow, Uniflow, Envoy
Responsibilities
  • Provide daily user access requests and support for our employees
  • Break/Fix support as issues are discovered and resolving issues in a timely manner
  • Proactively look for opportunities to increase customer and team productivity, identify new processes and procedures to enable efficiency and a positive employee experience, and build solutions
  • Identify root cause of issues and document in RCA documents
  • Act as SME for specific operational processes, refine processes, and serve as an escalation point for deep seeded technical issues
Okta provides online identity verification solutions.
Company Overview
Okta provides online identity verification solutions.