Application Consultant Manager

Harbor is seeking an Application Consultant Manager to join our dynamic Enterprise Solutions – Financial Systems team. Our team is at the forefront of innovation and delivery for our law firm clients, with deep experience in evaluating law firm financial system technology, developing technology and process roadmaps, system selection and implementation, and change management. We work with leading vendors allowing clients to benefit from our product-specific expertise and market perspective. We serve both as advisors and as experienced, scalable hands-on resources, collaborating with our clients to implement operational improvement, efficient data management, and technology usage.

As a part of the Financial Systems Team, we will rely on you to work closely with Harbor project team members and clients to lead requirements gathering and analysis, executing against legal technology best practices, and leveraging our methodologies to facilitate the selection, implementation and/or optimization of legal technology systems and tools leveraged by our clients. As a Manager you will provide line management and mentoring support to junior consultants within the Financial Systems team to ensure that they are following good practice in terms of client interactions both from a technical and consulting perspective. You will have a responsibility towards ensuring billable utilization of your team is at consistently expected levels.

Job Duties and Responsibilities:

• Leverage industry knowledge, organizational skills, and project experience to support all aspects of finance projects including facilitating requirements gathering, preparing documentation of processes, and helping to implement identified solutions
• Provide specialist knowledge of the given technical applications (e.g., Elite 3E, Aderant Expert) in terms of good practice and knowledge transfer to the client
• Configure and develop technologies based on technical requirements and design
• Support client business process review, identify key client business requirements and support transformation of business requirements to technical requirements and design
• Draft deliverables during a project lifecycle including findings and recommendations, functional and technical design documents, data maps, test scripts, training and communication plans, training guides.
• Provide line management and mentorship to Junior Associate Consultants to build knowledge both from a technical and a consulting perspective
• Assist in business development efforts such as proposals (RFPs), workplans, and presentations by collaborating with team members and leaders across the business
• Conduct research on client industries, legal technology, and legal industry trends to identify Finance Operational system and process opportunities
• Assist with the evaluation of new products and services that have been identified as opportunities
• Creation and maintenance of Financial System “pitch” collateral to make sure they remain relevant and available within the practice group
• Become proficient in specific legal technologies related to active projects
• Seek opportunities to proactively contribute to the growth and development of the Finance Systems team and Harbor
• Consistently maintain ~80% of time spent on client-billable projects for both you and at 80% for your team members

Experience, Education and Other Qualifications:

• 5+ years experience in legal technology contributing to assessments, requirements gathering, system design, configuration, implementation, testing and deployment, with experience implementing technology changes
• Understanding of the implementation and upgrade process including requirement analysis, design, configuration/development, migration, testing, and change management
• Strong observational, analytical, numerical reasoning, business acumen, problem solving and leadership skills; proficient in process mapping
• Effective communication and storytelling skills (written and spoken) and a client service-centric mindset
• Strong organizational skills with the ability to work on multiple projects simultaneously, prioritize tasks, maintaining exacting standards for work product and attention to detail
• Understanding of Project Management tasks and how they are executed, including managing tasks, resources, and financials on various stages of technology implementation projects
• Excels in a cooperative team environment; takes initiative to forward team operational efficiency through improved methodologies; able to ideate and create client deliverables with moderate oversight
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new subject matter expertise and business skills
• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams and SharePoint as collaboration tools