Full-Time
Service Delivery Manager
Updated on 8/3/2026
VISEO
1,001-5,000 employees
Global IT consulting for digital transformation
No salary listed
Boulogne-Billancourt, France
In Person
 IT & Security (1) |
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- Higher education from an engineering school at BAC +4/5 level.
- A first similar experience in third-party application maintenance.
- Experience in team management.
- Knowledge of retail and omnichannel processes.
- Knowledge of information technology processes.
- Strong technical and functional knowledge of retail solutions.
- Good English proficiency and the ability to work in international environments.
- Strong interpersonal and written communication skills, rigor, analytical and synthesis abilities, and proactivity.
- Act as the main point of contact for the client.
- Manage teams in collaboration with local managers and the activity manager.
- Manage service quality, compliance with processes and service-level agreement commitments, key performance indicator tracking, and user satisfaction.
- Manage and monitor the continuous improvement plan with the dedicated manager.
- Monitor the team's competency level and coverage of the scope, including the knowledge base and training plan.
- Anticipate critical periods and new support implementations.
- Build and manage the team's workload plan and rotations.
- Provide activity governance and client relationship management through daily meetings with consultants, weekly operational committees, weekly committees with local information technology and level-three teams, and steering and strategic committees.
- Review the backlog, ongoing projects, and action tracking in operational committees.
- Prepare and participate in steering and strategic committees covering activity monitoring, service-level agreement commitments, and workload forecasts.
- Support preventive and corrective maintenance requests for retail applications.
- Process level-two Cegid Y2 incidents, service requests, and monitoring, and perform level-three analysis before escalation.
- Provide level-two support for other retail applications, including mobility, inventories, and replenishment.
- An Information Technology Infrastructure Library Foundation certification would be an advantage.
- Experience in the retail or luxury sector is ideal.
- Knowledge of Cegid Retail Y2 and the ability to obtain the application certification are ideal.
VISEO is a global IT consulting firm that helps clients with digital transformation. It delivers digital consulting, data science, process automation, and digital application development, and partners with SAP, Salesforce, Microsoft, and Anaplan to implement solutions from strategy to maintenance, with a strong focus on data and AI. It stands out through its international footprint, end-to-end services, and broad vendor ecosystem that enables seamless delivery. Its goal is to turn technology into practical business improvements and new ways of working for organizations across industries.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Boulogne-Billancourt, France
Founded
1999
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See people who can refer or advise you
Benefits
Health Insurance
Remote Work Options
Meal Benefits
Commuter Benefits
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Professional Development Budget
Stock Options
Employee Stock Purchase Plan
Growth & Insights and Company News
6 month growth
↑ 11%1 year growth
↑ 11%2 year growth
↑ 11%SYW partners with VISEO to help brands digitalise their aftersales operations. Save Your Wardrobe. Ltd. is proud to announce a strategic partnership between SYW and VISEO, an international digital transformation company. Together, Save Your Wardrobe. Ltd. will support fashion and luxury brands in digitalising and structuring their aftersales operations, transforming an often fragmented and unstructured ecosystem into a genuine driver of operational excellence and customer loyalty. By combining its platform with VISEO's expertise in digital integration (CRM, ERP, etc.), this alliance offers an end-to-end solution for brands looking to structure, manage, and industrialise their entire aftersales chain. Beyond ecology: the real value of aftersales. Sustainability in fashion has long focused on production: raw materials, manufacturing, carbon footprint. At SYW, Save Your Wardrobe. Ltd. shift the focus to what happens after the sale, backed by a strong economic argument. Today, brands are silently losing value: unsellable stock due to minor defects, post-purchase customer dissatisfaction, high acquisition costs paired with low retention. A structured aftersales strategy directly addresses these challenges. Investing in the post-purchase experience is not just about recovering value from defective products, it's about building a lasting relationship with customers, encouraging repeat purchases, and protecting brand value over time. "Your product is not simply a product - it is a bond between you and your brand. A bond that can create multiple touchpoints, well beyond the moment of purchase." - Hasna Kourda, founder of SYW Repair and care services are above all a lever for loyalty and financial sustainability, not just ecological sustainability. Brands invest enormously in acquisition, then miss a real need their best customers have after the sale. Brands that invest in product longevity and customer relationships beyond the transaction build something no marketing campaign can replace: trust. A regulatory context that makes aftersales a necessity. Structuring aftersales is no longer purely a strategic choice. It is gradually becoming a regulatory necessity for retail and fashion players. In Europe, evolving regulations around sustainability, product repairability, traceability, and extended producer responsibility are requiring brands to better document product lifecycles, extend product usage, and demonstrate their ability to organise repair services that are efficient, traceable, and manageable. The absence of structured processes, locally fragmented management of repairers, and the dispersion of data between stores, workshops, and external partners are becoming genuine operational and regulatory risks. Digitalising and managing aftersales has become an essential foundation for compliance. In this context, Save Your Wardrobe. Ltd. is currently developing AI-powered features to assess the repairability of garments, support consumers and specialists through repair processes, and shine a light on the craftspeople, the invisible heroes of fashion, who make these services possible. "Aftersales can become even more important than the sale itself - that is where you invest in your customer as much as in your product." - Hasna Kourda, founder of Save Your Wardrobe What this partnership means for fashion and luxury brands. For brands in the fashion, retail, and luxury sectors, this partnership delivers direct access to aftersales capabilities that are proven in the market, technically robust, and integrable into existing digital ecosystems. SYW's proprietary platform integrates with systems such as Salesforce and SAP, orchestrates flows between stores, in-house workshops, and external service providers, and ensures the protection and enrichment of customer data- all in a solution that fits seamlessly into a brand's existing infrastructure. VISEO strengthens this offering by bringing deep expertise across the full project cycle: strategic scoping, project management, system integration, and ongoing support. They also bring critical supply chain expertise, essential for industrialising aftersales at scale, from product returns and workshop flows, to stock management, partner coordination, and cost control. Together, Save Your Wardrobe. Ltd. enable Supply, Operations, IT, and Customer Service teams to move from fragmented management to centralised, measurable, and scalable oversight, transforming aftersales into a true driver of operational performance and lasting value. "Just because some brands don't yet see the importance of this today doesn't mean they won't tomorrow. Those who choose to act now will build a lasting competitive advantage." - Lilia Mrad, Retail Director at VISEO The fashion and luxury industry is built for the long term. Some of its most iconic houses have existed for centuries. This partnership is built with that same perspective, not for the next collection, but for the next generation of customer relationships.