Senior Credit Strategy Officer

Chase for Business, the umbrella brand for our Business Banking, Small Business Card, and Small Business Payment offerings, serves 7 million small and medium-sized businesses across all industries, including not-for-profits, schools, churches, and governments. Chase is the #1 primary bank for small business owners in the United States.  We help businesses start, run and grow through the right deposit products, payment acceptance, lending and cash management services. We also provide advice and expertise both digitally and through our people (nearly 3,000 Business Bankers and local branch teams) in 48 states.

Job Description:

As the Managing Director, Senior Credit Strategy Officer, Chase for Business, you will be responsible for developing, managing, and overseeing the newly created 1^st line credit function for the Business Banking organization.  You will report directly to the GM of Business Banking Lending, and functionally to the Head of Fraud Strategy and CDU (Credit Decisioning Unit).

You will play a key role in defining the risk appetite for Lending Business within Business Banking, managing credit risk, ensuring sound lending decisions, and maintaining portfolio health. Additionally, you will develop risk management strategies in partnership with Credit Risk organization, and shape credit, fraud and collection policies to align with the bank’s financial goals. This role requires deep analytical expertise, regulatory knowledge, and collaboration with internal teams to balance risk and growth. The Senior Credit Strategy Officer will also provide leadership in decision-making for complex transactions, ensuring compliance with industry standards and internal controls.

Job Responsibilities: 

• Define the Credit Box in partnership with Product GM’s , leaders and Credit Risk Strategy
• Lead alignment with Product, Risk, Fraud and collections to define and execute on strategies to achieve credit goals
• Partner closely with product and risk teams in assessing new credit opportunities. Define an execution plan for new credit opportunities. 
• Set up reviews and processes to ensure we are executing well on our credit box assumptions
• Partner with risk strategies in defining variables that would be included in new credit models. Be the interface with the modeling team to ensure the right execution
• Portfolio Management: Review existing portfolio management strategies and their effectiveness. Partner with second line in developing new recommendations. 
• Fraud and Collections: Partner with fraud and collections teams in developing KPI and roadmap for effective management for all products in the portfolio. Assess performance and effectiveness of current strategies 
• Pricing: Partner with product strategy and finance to translate product and margins goals into pricing strategies and roadmap. Develop a test plan for each portfolio and define a business case to help with prioritization
• Reporting : Develop and implement metrics to track portfolio performance. Lead the reporting of all reporting to senior leadership
• Policy & Strategy Development: Help shape credit policies, underwriting standards, and risk management frameworks.
• Regulatory Compliance: Ensure adherence to banking regulations and internal controls related to credit risk.
• Stakeholder Collaboration: Work with teams across business lines (e.g., risk, underwriting, legal, finance) to balance growth and risk.
• Decision-Making Authority: Provide approvals or recommendations for complex and high-value credit transactions.

Required qualifications, skills and capabilities:

• A Bachelor’s Degree in finance, business administration, or a related field is required.
• 15+ years of relevant experience in direct to consumer lending, originations, and/or retail credit experience at a complex large-scale financial services business
• Ability to evaluate and manage credit risk effectively
• Deep knowledge of banking regulations and ensuring adherence
• Strong judgment in approving or recommending credit transactions
• Exceptional quantitative and qualitative finance and analytical skills
• Demonstrated strategic thinking and execution skills; insight and ability to proactively identify opportunities to innovate and improve the business
• Exceptional people leadership, relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and team members
• Proven experience in collaborating across teams and lines of business within large organizations
• Strong proficiency with executive-level presentation materials and briefings, and the ability to simplify complex subject matter into digestible executive communications
• A high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Excellent analytical skills with the ability to leverage data and anecdotal feedback to structure complex problems and make decisions
• Demonstrated career of successful program implementations