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Billing Analyst
Confirmed live in the last 24 hours
Indianapolis, IN, USA
Experience Level
Desired Skills
  • Associates or bachelor's degree preferred
  • 2+ years Accounts Receivable or equivalent relevant experience
  • Strong analytical and problem-solving skills with ability to work independently
  • Intermediate Microsoft Excel skills
  • Capable of handling high volume in a fast paced, hyper growth environment
  • Excellent verbal and written communication skills with the ability to interact effectively with all levels of employees and various departments within the company
  • System experience with Zuora preferred, or other big ERP's (i.e., Workday, Oracle, etc.)
  • Salesforce or CRM and Zendesk experience
  • Strong work ethic with a positive, can-do attitude
  • Responding to customer billing inquiries via Zendesk queue. Including but not limited to, invoice requests, billing disputes, account balance questions, and cancellation requests
  • Working cross-functionally with Sales/CSM's, Revenue Operations, Finance Systems, and Order Management teams to troubleshoot customer inquiries
  • Enforcing and providing guidance regarding billing requirements
  • Customer account and purchase order reconciliations
  • Documenting and maintaining billing and Accounts Receivable processes
  • Processing of customer refunds, adjustments, and updates to customer account information
  • Assisting with retrieval of data and support documents in satisfying various audit requests
  • Additional ad hoc billing and Accounts Receivable projects as needed

1,001-5,000 employees

Sales engagement platform
Company mission
Outreach is on a mission to solve sales problems. The company operates the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers.
  • Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.
  • Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.
  • 401k: A competitive plan to help you save for retirement.
  • Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.
Company Values
  • We are hungry craftspeople - we’re obsessed with continuous improvement.
  • We have grit and perseverance - we know that true champions have the will to break through walls.
  • We are one with our customers - we treat their pain and success as our own.
  • We’re always honest - with ourselves, our colleagues and our community.
  • We got your back - working at Outreach means you’re part of a family where no matter what, we’ll help you accomplish ever great feats and celebrate with you.
  • We take ownership - each of us is responsible for our collective success, and we expect you to represent your authentic self.
  • We find strength in diversity, equity and inclusion - we go out of our way to find different points of view that challenge our own perspective