Professional Services Consultant
Posted on 2/7/2024
INACTIVE
Fortra

1,001-5,000 employees

Cybersecurity solutions with threat intelligence.
Company Overview
Fortra distinguishes itself in the cybersecurity landscape by offering comprehensive solutions that proactively address security vulnerabilities through advanced encryption, network security, and threat intelligence. Their Offensive Security bundles allow organizations to tailor their defenses while benefiting from centralized management and reduced complexity, backed by Fortra's consistent, high-quality support. This strategic approach to cybersecurity, combined with a focus on centralization and efficiency, positions Fortra as a strong ally for businesses seeking robust protection against the dynamic nature of cyber threats.
Data & Analytics

Company Stage

N/A

Total Funding

N/A

Founded

1991

Headquarters

Eden Prairie, Minnesota

Growth & Insights
Headcount

6 month growth

5%

1 year growth

8%

2 year growth

47%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Consulting
Requirements
  • 2-3 years of experience in Consulting, Customer Success, Services Coordination, Support or Training
  • Technical mastery of at least one product with associated product applications OR one highly specialized field skill
  • Excellent communication skills with both technical and non-technical audiences
  • Solid problem-solving skills
  • Fundamental understanding of network connectivity, web interfaces, end point management and software deployment
Responsibilities
  • Develop custom scripts, utilities, or integrations to fulfill customer needs
  • Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
  • Support projects by delivering timely status updates to internal and customer teams
  • Ability to troubleshoot technical issues to resolve customer problems
  • Execute customer/project requirements and escalate issues to leadership when necessary
  • Deliver services and support both onsite and remote
  • Assists PMO to define the project scope, goals, and deliverables and report on progress
  • Authority to act within defined policies inside area of expertise/knowledge as directed
  • Support Services revenue objectives by maintaining 75% billable utilization
  • Other duties as assigned
Desired Qualifications
  • Experience with successfully managing external stakeholders through conflict resolution
  • Proactive, adaptable, and receptive to feedback