Product Success Lead
Payer
Posted on 9/6/2023
INACTIVE
Datavant

201-500 employees

Healthcare data platform
Company Overview
Datavant's mission is to connect the world’s health data to improve patient outcomes.
Financial Services
Data & Analytics
B2B

Company Stage

Series B

Total Funding

$80.5M

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

15%

1 year growth

46%

2 year growth

259%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Data Analysis
CategoriesNew
Sales & Account Management
Requirements
  • Driven, entrepreneurial, startup-ready
  • Ability to communicate effectively with different client personas, as well as cross-functionally with internal partners
  • Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses
  • Highly-organized and able to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests
  • Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity
  • Creative problem solver; you excel at helping to problem solve customer needs rapidly and effectively engaging other internal stakeholders as needed
Responsibilities
  • Manage the end-to-end process of digital project implementation, including uploading data, tracking digital projects throughout their lifetime, and reporting out results to clients
  • Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
  • Partner with Go to Market to advise on the feasibility of projects and architect win-win solutions for clients
  • Partner with account management to enable sales, including providing training and support for those working closest with clients
  • Identify and support automation of repeatable implementations and customer support processes
  • Execute special projects to further the success of our digital retrieval products and team
  • Provide feedback to the product teams to continually improve our product to meet customer needs
Desired Qualifications
  • Experience working at or with health plans, specifically in regards to data analytics or delivery
  • Prior experience implementing SaaS solutions