Principal Program Manager

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Viator is seeking an experienced Principal Program Manager, Compliance with a background in compliance to manage and drive compliance and regulatory projects across the organization. You will work closely with cross-functional teams, including product, engineering, legal, finance, customer service and operations, to ensure that all technology solutions for Viator’s point of sale comply with regulatory requirements and industry standards. Your role will be pivotal in identifying compliance risks, implementing solutions, and maintaining documentation to support our compliance efforts.

Key Responsibilities:

• Lead and manage compliance programs and projects from inception to completion, ensuring alignment with company objectives and regulatory requirements.
• Collaborate with legal, engineering, product management, and other teams to interpret and implement compliance requirements.
• Develop and maintain a comprehensive understanding of relevant regulations, standards, and industry best practices, primarily in NORAM and EMEA
• Conduct regular compliance assessments, audits, and risk analyses to identify potential compliance issues and areas for improvement.
• Create and maintain detailed documentation, including policies, procedures, and reports, to support compliance efforts and audits.
• Serve as the primary point of contact for internal stakeholders on compliance matters.
• Proactive communication and guidance to teams on compliance-related topics, best practices and effects on the business.
• Monitor changes in regulatory environments and update compliance programs accordingly.
• Support legal as needed with coordinating with third-party auditors and regulatory bodies during compliance audits with reviews and investigations.
• Track and report on compliance program metrics and performance to senior management.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. 
• Proven experience (5+ years) in program management, with a focus on compliance in the technology sector.
• Strong understanding of regulatory frameworks, standards, and compliance requirements in the technology industry.
• Demonstrated ability to manage complex projects and lead cross-functional teams.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to effectively convey complex compliance requirements to diverse audiences.
• Excellent ability to lead by influence
• Proficiency in project management tools and methodologies.
• Experience with compliance tools and software is an advantage.

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.