Full-Time

Support Operations Program Manager

AI Technology

Confirmed live in the last 24 hours

Samsara

Samsara

1,001-5,000 employees

IoT platform for fleet management solutions

Automotive & Transportation
Enterprise Software
AI & Machine Learning

Compensation Overview

$95.5k - $128.4kAnnually

Senior, Expert

Remote in USA

Open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. Relocation assistance will not be provided.

Category
Project Management
Customer Success & Support
Business & Strategy
Required Skills
Machine Learning
Natural Language Processing (NLP)
Data Analysis
Requirements
  • Bachelor's degree in Engineering, Operations Management, Computer Science, or a related field.
  • 8+ years of experience in business operations with technology implementations.
  • Technical Fluency with AI Tools and Platforms: Hands-on experience with AI tools and platforms used in customer support (e.g., NLP, machine learning).
  • Customer-Centric Mindset: Demonstrated commitment to customer experience improvement through technology solutions.
  • Strong analytical, communication, and project management skills, with the ability to translate complex concepts for varied audiences and drive organizational change, especially in introducing and scaling new technologies across teams.
  • Demonstrated ability to focus on project details while maintaining a strategic view, adept at managing both granular tasks and big-picture change.
Responsibilities
  • Drive AI strategy: Shape and evolve AI strategy in close partnership with Support leadership by staying updated on AI trends, tools, and best practices. Leverage advancements to enhance our support ecosystem and maintain a competitive edge.
  • Drive AI deployment initiatives: Oversee the end-to-end deployment of AI technology projects, ensuring seamless integration into our operations, in alignment with business goals.
  • Collaborate across departments: Partner with Support, Sales, Marketing, Product, Engineering, and other teams to identify and prioritize impactful AI projects that benefit all of Samsara.
  • Optimize customer and agent Experiences: Continuously analyze support processes and workflows to identify opportunities where AI can enhance efficiency, accuracy, and overall satisfaction for both customers and support agents.
  • Drive performance metrics: Develop and track performance metrics to evaluate the success of AI deployments, using data-driven insights to refine and optimize technology applications.
  • Act as an AI advocate: Educate and influence stakeholders on AI’s strategic benefits, building awareness and securing buy-in for projects.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Desired Qualifications
  • Advanced Degree: A Master’s degree in a relevant field, such as Data Science, Engineering, or Operations Management.
  • Experience in B2B SaaS ecosystems.
  • Experience with hardware and software solutions.

Samsara offers an integrated platform that enhances safety, efficiency, and sustainability for businesses using Internet of Things (IoT) technology. Their solutions include AI-powered video security and vehicle telematics, allowing clients to monitor and manage their operations in real-time. Unlike competitors, Samsara focuses on a subscription model and emphasizes sustainability through partnerships that support electric vehicle transitions. The company's goal is to provide comprehensive tools that improve operational efficiency across various industries.

Company Stage

IPO

Total Funding

$904.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

1%

1 year growth

3%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven predictive maintenance reduces downtime and maintenance costs.
  • Samsara's partnership with EVgo supports the transition to electric vehicles.
  • The demand for integrated IoT platforms is rising, benefiting Samsara's offerings.

What critics are saying

  • Increased competition from companies like Plato Systems in the manufacturing sector.
  • New regulatory challenges from tracking small, high-value assets.
  • Strategic shifts by new CMO Meagen Eisenberg may disrupt customer relationships.

What makes Samsara unique

  • Samsara's Connected Operations Cloud leverages IoT data for actionable insights.
  • The company offers AI-powered video security and vehicle telematics solutions.
  • Samsara's platform supports diverse industries, enhancing safety, efficiency, and sustainability.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health, dental, and vision coverage for employees and their families with premiums 100% covered

Mental health and wellness support

Family planning resources and parental leave policy

Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses

Flexible PTO and family leave

401k with up to 4% matching

Bi-annual company events