IT Support Engineer
Confirmed live in the last 24 hours
Ceribell

201-500 employees

Efficient, accessible EEG system for emergency care
Company Overview
Ceribell, a rapidly expanding medical device start-up, is a pioneer in the field of neurological care, particularly for emergency and ICU patients. The company's primary product, a highly efficient and cost-effective EEG system, can be set up within minutes by any healthcare provider, making it a game-changer in the diagnosis and treatment of patients at risk for seizures. With the addition of Clarity, Ceribell now provides 24/7 continuous bedside EEG monitoring and alert, further solidifying its industry leadership.
Hardware
B2B

Company Stage

Series C

Total Funding

$172M

Founded

2014

Headquarters

Sunnyvale, California

Growth & Insights
Headcount

6 month growth

13%

1 year growth

25%

2 year growth

111%
Locations
Sunnyvale, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
IT & Security
Requirements
  • 5+ years of IT experience including desktop and mobile devices, applications, video conferencing, peripherals, and network devices
  • Working knowledge of IT best practices, policies, and regulations
  • Knowledge of MDM solutions for both MAC and PC
  • Knowledge of IT technologies and office tools (i.e., operating systems, network devices, software development, and architecture)
Responsibilities
  • Provide technical support to remote and headquarter employees and executive staff for computer software/hardware issues
  • Configures, installs, customizes, maintains, tests, and troubleshoots software/hardware systems with minimal direction
  • Maintain and support desktop and mobile devices, applications, video conferencing, peripherals, and network devices
  • Develop appropriate documentation to support day to day operations
  • Keep up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
  • Assist in large IT projects, including the design and deployment of new IT systems and services
  • Identify and make recommendations for automation opportunities
Desired Qualifications
  • Good communication including writing, speaking, and active listening
  • Strong IT problem solving, critical thinking, and decision-making skills
  • Has a process improvement and positive customer service mindset
  • Competent with building positive customer and vendor relationships
  • Ability to effectively prioritize and execute tasks in a high-pressure environment