Manager of Offices and Workplace Strategy Operations

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Offices and Workplace Strategy Operations for our FreedomCare team.

This is a hybrid position with occasional travel into FreedomCare offices in the Bronx, Queens and Long Island, as well as some required travel to event sites as needed.

Department & Position Overview:

The Manager of Offices and Workplace Strategy Operations ensures consistent, professional, and cost-effective experience across all offices and events. This role owns the strategy and operations of the Travel & Events department as well as leads a team of people who are responsible foroptimizing the full ecosystem of workplace experience, events, travel coordination, swag, and vendor management. This role will be responsible for traveling as needed to sites for events and/or facilities needs.

Responsibilities:

Workplace & Facilities Operations

• Oversee all physical and logistical aspects of office environments.
• Manage real estate strategy, site selection, lease negotiations, renewals, and office compliance (safety plan, emergency plan, mandated posters, etc) in consultation with Finance, Compliance, and other applicable teams.
• Ensure office setup/teardown for openings, closures, and events and resolve any office repairs needed.
• Oversee in-office design, furniture, branding, and visitor experience standards by ensuring offices are clean, functional, and stocked.
• Provide oversight of the front desk operations, security, and building access.
• Manage mail services and other vendor relationships (building, cleaning, security, maintenance).

Travel Operations

• Manage relationships with travel vendors and audit travel for necessity and cost efficiency.
• Enforce and implement travel guidance in alignment with the policy developed by the Corporate Accounting team.
• Communicate travel expectations clearly to employees and event planners.
• Support reporting and tracking of travel-related spend and compliance; Partner with Accounting to monitor adherence and adress exceptions

Swag & Brand Experience

• Manage budget and design for swag, gifting programs, and branded materials.
• Manage caregiver swag, field kits, and tabling/outreach materials.
• Oversee inventory and storage for all products.

Events & Experiences

• Lead planning and execution of internal and external events designing the events with a high regard for the participant experience, collaboration, and hospitality.
• Forecast and manage event budgets, logistics, catering needs, and vendor contracts.
• Ensure marketing and communications alignment for events.
• Participate in onsite execution of events or office set-ups.
• Implement post-event reporting and feedback loops.
• Own successful implementation of Summit, happy hours, in-office days, and staff retreats.
• As needed, help to design or facilitate remote events, meetings, or team building activities.

Process, Reporting & Spend Governance

• Develop reporting for all spend categories (swag, events, travel, office operations).
• Create standard operating procedures and develop repeatable monthly operating rhythms.

Cross-Functional & People Leadership

• Optimization of budgets, including but not limited to: expense tracking, cost projections, and financial reporting and forecasting.
• Partner with Finance (budget control), People & Culture (culture and employee experience), Operations (travel readiness), Benefits (accommodations), Compliance (required postings, safety and emergency plans), and Marketing (brand alignment).
• Collaborate with internal stakeholders to define event goals, themes, and logistics in order to ensure alignment with organizational objectives and desired outcomes.
• Oversee a small team responsible for travel and events. Provide guidance, help prioritize tasks, support professional growth, and hold team members accountable for delivering on their responsibilities.

Experience & Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field 
• Must have reliable transportation and be able to travel as needed between FC sites in NYC and surrounding boroughs. Occasional overnight travel is rare but may be requested.
• 6+ years of experience in workplace operations, facilities and vendor management, and/or event planning.
• Proven track record managing multi-site operations and large-scale events.
• Experience enforcing compliance and operational standards across diverse teams.
• Ability to deliver clean, well-run offices and organized events with measurable impact.
• Commitment to creating purposeful, on-brand swag and professional experiences.
• High attention to detail with ability to manage competing priorities in a fast-paced environment.
• Strong leadership and cross-functional collaboration skills.
• Expertise in budget management / cost control.
• Demonstrated ability to identify opportunities to improve or scale workplace and event operations. Uses judgment and data—such as feedback, usage patterns, and attendance metrics—to refine future offerings and make strategic recommendations.
• Excellent communication and stakeholder management / relationship building abilities.
• Demonstrated ability to work efficiently, independently, and collaboratively to meet deadlines, satisfying all stakeholders
• Excellent organizational and time management skills

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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