Full-Time

Applied AI Engineer

Confirmed live in the last 24 hours

Decagon

Decagon

51-200 employees

Generative AI solutions for customer support

Compensation Overview

$170k - $270k/yr

Mid, Senior

San Francisco, CA, USA

Category
Applied Machine Learning
Conversational AI & Chatbots
AI & Machine Learning
Requirements
  • 3+ years of experience developing and deploying production-level products and systems
  • Take ownership of problems from start to finish and are eager to learn whatever you need to succeed
  • Are passionate about the end-user experience and take pride in developing products that meet customer needs
  • You write amazing code, fast
Responsibilities
  • Work with the founding team on building a category-defining AI product
  • Scale the AI product to massive enterprises and high-growth startups
  • Tackle unique challenges associated with scaling and deploying AI applications
Desired Qualifications
  • Have been a startup founder or an early-stage engineer
  • Have experience building AI products
  • Have experience with React, TypeScript and Python

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for a variety of clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. The company operates on a subscription-based model, allowing clients to access their AI tools and support. Decagon.ai's solutions are scalable and integrate well with clients' internal systems, facilitating seamless automation. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

Company Size

51-200

Company Stage

Series B

Total Funding

$100M

Headquarters

San Francisco, California

Founded

2023

Simplify Jobs

Simplify's Take

What believers are saying

  • Decagon raised $100 million, quadrupling its valuation in a few months.
  • Partnership with ElevenLabs enhances Decagon's AI voice agent capabilities.
  • AI-driven sentiment analysis tools improve customer understanding and response tailoring.

What critics are saying

  • Increased competition from emerging AI startups could dilute Decagon's market share.
  • Over-reliance on key clients like Bilt and Vanta poses a potential risk.
  • Rapid AI advancements require continuous innovation, straining Decagon's resources.

What makes Decagon unique

  • Decagon specializes in generative AI for customer support and operational efficiency.
  • Their AI tools automate complex data processes and enhance customer interactions.
  • Decagon's solutions integrate deeply with clients' systems for seamless automation.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

13%

2 year growth

13%
Market News 24
Apr 11th, 2025
Decagon Recognized in 2025 Forbes AI 50 List of Leading Artificial Intelligence Companies

Decagon, a leading company in conversational AI for customer support, has been recognized in the 2025 Forbes AI 50 list.

Eleven Labs
Feb 24th, 2025
Decagon Partners with ElevenLabs to Bring AI Voice Agents to Customer Service

ElevenLabs is excited to announce Decagon's partnership with ElevenLabs, the industry leader in conversational AI, to launch Decagon AI Voice Agents.

Pulse 2.0
Oct 20th, 2024
Decagon: AI-Based Customer Support Agent Company Raises $100 Million Total

Decagon, a leading innovator in AI customer support agents, announced it had raised $100 million, including its latest Series B funding round (quadrupling its valuation in just a few months).

Business Wire
Oct 16th, 2024
Decagon Raises $100M To-date to Build AI Agents That Change How Work Is Done

Decagon, the leading innovator in AI customer support agents, today announced it has raised a total of $100 million, including its latest Series B fun

Forbes
Oct 15th, 2024
The Prompt: This Little Known Billionaire-Owned Company Is OpenAI's Route To Defense Contracts

Decagon, which is building AI-based software to handle customer service for companies like Eventbrite, Slack and Duolingo, announced today that it raised $65 million in a round led by Bain Capital Ventures, valuing the startup at $650 million.