Senior Project Manager

The Senior Project Manager will lead and serve a team of personnel assigned to a product implementation or upgrade, and dependent on project size and scope, this P/M may be assigned specific clients to manage.

In this role you will be accountable for project deliverables, timelines/milestones, and budgeting. Keys to this role include creating and maintaining a project plan, working with managers to estimate work effort and allocate resources, and delivering excellent customer service by building a strong and effective working relationship with the customer.

This role may also include mentoring other Project Managers within the PMO organization. 

Key Responsibilities:

• Build and grow client trust organically as a product advisor by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each client’s goals and use cases.  
• Develop PMO organization project strategy and data analytics, implements methodologies for multiple ongoing projects.
• Provide thought leadership and mentorship to Project Manager & Project Coordinators within the PMO organization, as required.
• Develops, updates, and actively manages a comprehensive project plan, including (but not limited to) tasks, start and end dates, work effort, resource assignments, milestones, and critical path.
• Actively leads all facets of a project as its key owner, including but not limited to:  the project planning process, delivery execution stages, and customer engagement.
• Accountable for the successful completion of a project’s deliverables using PMO standards and methods to deliver results.
• Manages project scope and changes in accordance with change control procedures, actively maintains RAID logs and other critical documentation to ensure that project activities are aligned with the scope of services outlined in the project agreement or services SOW.
• Drives collaboration between functional and technical teams (including configuration, data / integrations, clinical, development, and other SMEs) and customers to achieve milestones and deliverables.
• Collaborate with PMO managers and other key members of Professional Services leadership to secure resources for a project.
• Serve as a primary point of escalation for both client and internal stakeholders, communicate risks proactively and manage associated expectations to ensure alignment across parties in problem solving. 
• Coordinates, schedules, and facilitates meetings and onsite activities – ensures that agendas, notes, and action items are captured as well as distributed to relevant stakeholders for awareness and follow through.
• Documentation and reporting on all project matters in a timely fashion.
• Manages resource bookings, time entry, and other administrative tasks associated with successful billing and workforce planning for assigned projects.
• Adopts organizational best practices for process, documentation, use of systems, or any other relevant job functions, as directed by PMO or Professional Services management
• Drafts Statement of Work (SOW) or Change Request (CR) as appropriate.
• Responsible for larger, more complex strategic accounts
• Performs other duties, as assigned. 

Education / Certification:

• Bachelor’s degree in Business Management, Business Administration, related field or commensurate experience - required. 
• PMI certification (PMP) - preferred 

Skills Requirement:

• Minimum of 7 years of experience as a project manager in healthcare, healthcare insurance, healthcare consulting, software (SaaS) industry, or relevant technical consulting field – required.
• Prior client product implementation experience - required.
• Working knowledge of the healthcare industry (Medicaid, Medicare, and Commercial) and understanding of related compliance and quality aspects – preferred.
• Experience with MS Project for project planning - required. 
• Prior experience analyzing project data and statistics using business applications -  preferred.
• Experienced in project governance, capacity planning, and project budgeting.
• Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Proficient technical understanding: ability to demonstrate knowledge of software development life cycle, application design, integration, and hosting technologies. 
• Excellent verbal, organizational, and written skills.
• Experience with practical application of Project Management Institute (PMI) global standards.

Additional Requirements:

• Ability to travel as required (25% or less, as a matter of routine.) 
• Ability to work across all time zones. 
• All prospective candidates must be able to pass a background check and drug screening.     

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey.  We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships - with MHK clients and one another - through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.

Benefits Snapshot:

• Medical, vision, and dental plans for full time employees
• 401(k) offered with a generous match
• Benefits begin on first day of the month following employment   
• Exercise/Health Club reimbursement opportunity 
• Monthly dependent care reimbursement opportunity 
• Short Term and Long Term disability 
• Basic Term Life and AD&D Insurance

Paid Time Off

• 18 days Paid Time Off 
• 15 Company Paid Holidays 

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