Who We Are
Angel Studios is the home of stories that amplify light. Through its platform, thousands of “Angel” investors choose which titles will be created, funded, and distributed. Angel Studios allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. The studios’ first projects—The Chosen and Dry Bar Comedy—have earned billions of views around the world. Learn more at
Angel.com
We’re looking for passionate team members who want to build world-class products that will reshape media over the coming decades. Learn more about:
Join us and be part of stories that matter.
Summary/objective:
This individual is responsible for day to day lead of strategic support teams and all aspects relating to enabling the success of teams.
Expectations at Angel Studios:
- Amplify light in every action.
- As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.
- You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time.
- Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build.
- You OWN the success of your team members, including hiring, onboarding, goals, performance management, raises, terminations, etc.
- Hold team members accountable to their goals - help them grow and make the most of the resources they bring. Document their performance for reviews.
- Create opportunities for team members to take initiative and ownership.
- Give consistent and timely candid feedback with compassion - your team members need to know where they stand at all times. If you find yourself doubting a team member, address it swiftly with actionable feedback.
- Contributes in a way that moves the Angel mission forward and exemplifies the team qualities required for working at Angel.
- When faced with roadblocks, mistakes or unforeseen circumstances, consistently and proactively find creative solutions and/or break down barriers to handle the challenge or complication. (Focus is on creating/building/testing/learning/resolution rather than getting stuck and identifying or placing blame).
Essential functions
- Be in the office at least 3 days a week to coordinate and plan with the reporting manager.
- Assist with managing the flow of new information, including finding answers for support agents.
- Support in planning and executing in-person meetings as well as weekly team meetings.
- Curate and manage macros in Zendesk.
- Assist with training/hiring new agents to fill positions.
- Oversee schedules and PTO requests of team members and make decisions in best interest of company
- Help supervise current team needs including birthday recognition and others as applicable
- Supervise with gathering metrics and quality assurance data
- Assist team in direct team needs including live streams, social media moderation, and customer support related tasks
- Generate reports regularly to ensure measurable success and improvements
- Serve as primary support to manager for all other tasks relating to support department success
- Must attend and contribute to regularly scheduled staff meetings.
- Proficiency in speaking, reading and writing in the English language required. Additional language proficiency is a plus.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Competencies
- An exceptional listener with excellent written and verbal communication skills.
- Proficiency with Microsoft Office and Google Workspace.
- Detail-oriented perspective and able to pick up on overlooked details.
- Organization and time management.
- Able to maintain confidentiality of information.
- Must be able to manage multiple assignments, set priorities, and adapt to changing conditions.
- Resourceful and able to problem-solve and manage tasks with ambiguity.
- Willing to perform an array of tasks both in and out of the office.
- Can take feedback to tasks and assignments positively and create better solutions.
- A quick study, able to pick up new skills and learn how to use new programs.
- Must participate in setting and achieving regularly scheduled and outlined objectives.
- Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent.
- Ability to creatively solve problems within short periods of time
- Must be able to analyze metrics and reporting
- Strong leadership skills
- Can monitor feedback and act with discretion
- Develop solutions with empathy and emotional intelligence
Required education and experience
- Bachelor’s Degree or equivalent
- At least 2 years customer service experience
Preferred education and experience
- Bachelor’s Degree in a business-related field
- 2+ years customer service experience
- Previous supervisor or team lead experience
- Zendesk experience preferred
Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.
Physical demands - Must be able to sit or stand at a desk for extended periods of time.
Position type and expected hours of work - Regular full-time, 40 hours per week. Occasional weekends and holidays. 3 days in office at minimum.
Travel required - Travel not anticipated at this time.
Work authorization - Must be authorized to work in the United States.
Perks at Angel:
- Competitive compensation
- Stock Option equity package
- 100% company-paid medical, dental, and vision premiums for employees and dependents
- Short, and Long Term Disability Insurance paid for employee, with option of additional AD&D insurance
- Generous Paid Time Off
- Health Spending Account (HSA)
- 401(k) investment opportunity with employer match
- Paid parental leave
Angel is an Equal Opportunity Employer:
At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.
