IT Specialist
Posted on 2/14/2023
INACTIVE
Intercom

1,001-5,000 employees

AI-enhanced customer service solution for businesses
Company Overview
Intercom stands out as a leading customer service solution provider, offering a unique blend of automation and human support that enhances customer satisfaction while reducing operational costs. Their AI-enhanced workspace, trusted chatbot, and no-code automations facilitate efficient team collaboration and swift issue resolution, contributing to a 15% increase in handled conversations. With over 25,000 global organizations relying on their platform, Intercom's commitment to delivering unparalleled user experiences and their vision for a future where most customer conversations are resolved without human intervention, make it an exciting and rewarding place to work.

Company Stage

Series D

Total Funding

$291.9M

Founded

2011

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

7%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Git
AWS
Requirements
  • College level degree in the relevant field or experience to make up for lack thereof
  • You love helping people and working with a team
  • Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future
  • Experience with Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees in getting the most out of them
  • Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use. Also experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment
  • Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT. With the ambition to be part of the best IT team in the industry
  • Proof of eligibility to work in the United States is required
  • Is this role not quite what you're looking for? Join our Talent Community to stay connected with us
  • Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington)
  • Is this role not quite what you're looking for? Join our Talent Community to stay connected with us
Desired Qualifications
  • Relevant certifications (Casper/JAMF certs, A+, Network+, Okta Admin, AWS certs, etc…)
  • Cloud-heavy infrastructure experience
  • Buildout experience
  • GitHub knowledge
  • Automation w/ Okta Workflows, BetterCloud, etc…
  • Scripting knowledge
  • Slack admin knowledge
  • The base salary range for candidates within the San Francisco Bay Area is $70,600.00 - $95,500.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)