Technical Services Representative

Salary Range: 19 to 24 (Currency: USD) (Pay period: per-hour-wage)

Key Responsibilities

• Educate customers on available testing services and recommend appropriate courses of action based on technical and scientific requirements
• Provide technical guidance on test program setup and execution
• Support customers before, during, and after testing to ensure accurate and effective outcomes
• Review, interpret, and summarize testing standards, specifications, and engineering drawings
• Maintain detailed and accurate documentation of all customer communications and project activities
• Collaborate internally to review project scope, feasibility, and timelines
• Develop cost estimates and proposals for testing services across multiple laboratory locations
• Follow up on open opportunities, including requested but unsubmitted test programs
• Conduct on-site customer tours and explain laboratory capabilities and testing methodologies
• Represent the organization at trade shows, conferences, and industry events
• Perform additional duties as needed to support business and customer objectives

Required Education, Experience & Skills

• Associate’s degree or higher in a science or technology-related discipline
• Minimum of 3 years of customer-facing experience, including substantial written communication
• Ability to explain technical and scientific concepts clearly to both technical and non-technical audiences
• Proficiency with standard business software, including Microsoft Word and Excel
• Strong written and verbal communication skills in English, with a high attention to detail
• Working knowledge of algebra and geometry
• Understanding of professional business communication and etiquette

Preferred Qualifications

• Five or more years of customer service or technical support experience
• Bachelor’s degree or higher in a hard science (e.g., Chemistry, Biology, Physics, Materials Science, Engineering Technology)
• Experience working in a laboratory, testing, or manufacturing environment
• Familiarity with national and international testing standards (e.g., ASTM, ISO, DIN)