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Customer Success Manager, Operations, Processout
Posted on 6/24/2022
London, UK
Experience Level
Desired Skills
Data Analysis
Market Research
  • Creative, out of box thinking with Payments background ideal but not necessary
  • Good with data analysis and market research with data tools experience an added advantage
  • Well organised and structured
  • A strategic problem solver with excellent project management skills
  • Customer-oriented and able to establish robust relationships with the assigned customer base
  • Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently
  • Exceptional communication skills and negotiation techniques
  • Degree educated or equivalent
  • Fluent in English
  • Owning a portfolio of various customers - Manage business expansion and growth of the portfolio
  • Manage operational processes including sales support/Deal Desk process, amendment, and follow-ups
  • Collaborate with various teams including Tech support, engineers, Legal, Integration, and Support to ensure first-class merchant experience
  • Manage engineering-related matters including internal follow-ups, incident reports, and sharing with merchants
  • Manage process enhancement internally with various operational functions
  • Help on merchant-facing reporting, business review presentations, and CSM-level report template designs for our CSM team
  • Sharing insights and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information
  • Building high touch, consultative and strong relationships with our merchants through regular and open communications
  • Manage critical transaction testing
  • Tracking merchant project deliverables and ensure merchant activities are updated
  • Documenting merchant statement of work, requests and asks

1,001-5,000 employees

Global payments solution
Company Overview
Checkout.com’s mission is to enable businesses and their communities to thrive in the digital economy. This mission inspires them to deliver innovative solutions that flex to needs, valuable insights that help get smart about payments' performance, and expertise their customers can count on as they navigate the complexities of an ever-shifting world.
  • Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
  • Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
  • Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
  • Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
  • Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
  • Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
  • Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Company Values
  • Aspire. Anything can be built
  • Excel. Go above and beyond
  • Unite. We’re greater together