Application Support

Job Description

Location: NYC (Hybrid – 3 days onsite/week)

Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible citizens). We do not support or transfer other visa types (e.g., H-1B). 

We are looking for a highly technical Application Support Engineer to support Front Office Fixed Income eTrading platforms, with a strong focus on pre-trade workflows (pricing, quoting, execution).

This role sits directly on the trading floor, working closely with traders, quants, and sales, ensuring low-latency, high-availability trading systems operate seamlessly. You will be responsible for real-time issue resolution, system performance, and data integrity across the trading stack.

Role and responsibilities

• Provide L1/L2 support for ION Front Office eTrading applications (Fixed Income / IRD)
• Troubleshoot trade lifecycle issues (capture, pricing, PnL, risk)
• Investigate trade and data breaks using SQL (positions, market data, reconciliations)
• Analyze issues across FIX, APIs, and messaging systems
• Support Orchestrade platform (configuration, workflows, trade events)
• Monitor and debug systems on Unix/Linux (logs, processes, performance)
• Build automation scripts (Python / Shell) for monitoring and reconciliation
• Support releases, deployments, and incident management
• Work closely with traders and developers to resolve issues and improve systems

Key Responsibilities

• Provide real-time L1/L2 support for pre-trade eTrading systems (pricing, RFQ, execution, market connectivity)
• Troubleshoot latency, pricing, and trade flow issues across Fixed Income (Rates / Credit / IRD)
• Support FIX connectivity, APIs, and market data feeds to ensure stable trading flows
• Perform log analysis, SQL queries, and Unix diagnostics to resolve incidents quickly
• Work closely with traders, quants, and developers on issue resolution and platform improvements

#LI-MNRK

Qualifications

• 3+ years of experience in Front Office Application Support within eTrading environments
• Strong understanding of Fixed Income products and pre-trade workflows
• Hands-on experience supporting pricing / quoting / execution systems
• Solid technical skills in Unix/Linux, SQL, and log analysis
• Familiarity with FIX protocol and electronic trading architecture
• Ability to operate in a high-pressure trading floor environment
• Strong communication skills — ability to interact directly with traders and quants
• Experience with ION (MarketView / Anvil) or similar pre-trade platforms is a strong plus

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💵 Competitive salary between USD $110,000 - US$145,000
• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Additional Information

Compensation: 110000 to 145000 (USD) (YEARLY)