Site Operations Lead

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

Our NYC lot is a key operational hub, and we’re seeking a dedicated Site Operations Lead (m/f/d) to oversee daily operations, ensuring smooth and efficient bus arrivals and departures, and leading our temporary agents to deliver an exceptional customer experience.

About the Role

• Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures.
• Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels.
• Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Train and mentor temporary agents, providing guidance and feedback to enhance performance.
• Monitor and improve lot performance, ensuring agent productivity and a high standard of service by maintaining a clean, organized, and safe environment for both employees and passengers.
• Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement.

About You

• 2+ years of supervisory experience in a fast-paced environment.
• Proven ability to manage, motivate, and support a team effectively.
• Strong interpersonal and communication skills, with the ability to provide clear direction and constructive feedback.
• Proactive, resourceful, and able to handle unexpected challenges in a dynamic setting.
• Willingness to work on-site at our NYC lot with a preferred schedule of Thurs-Monday, 9am-5pm, including weekends and holidays as needed

Annual compensation range: $65,000.00 - $75,000.00 USD

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you! 

#LI-ONSITE