Full-Time

Technical Account Manager

Tam

Confirmed live in the last 24 hours

SpyCloud

SpyCloud

201-500 employees

Cybersecurity for threat intelligence protection

Cybersecurity

Senior, Expert

No H1B Sponsorship

Remote in UK

Candidates must be based in the EMEA region.

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis

You match the following SpyCloud's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong technical acumen and experience influencing change at all levels.
  • A solid working knowledge of various web technologies with an understanding of APIs and databases.
  • Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
  • A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
  • Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
  • Experience translating business goals into technical solutions.
  • Understands data analytics to identify key performance indicators and perform data analysis to drive insights.
  • Ability to seamlessly work with the customer's development team.
  • Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
Responsibilities
  • Project manage enterprise onboarding/integration, ensuring timely and successful launches.
  • Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters.
  • Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans.
  • Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions.
  • Maintain a deep understanding of SpyCloud’s products.
  • Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
  • Develop best practices and assets based on learnings from customer engagement to support initiatives to scale.
  • Be a customer advocate, representing our customers internally.
  • Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization.
Desired Qualifications
  • 5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role.
  • Familiarity with Software as a Service (SaaS) solutions.
  • Hands-on experience with programming/scripting languages and their usage with APIs.
  • Cybersecurity and ATO prevention experience a plus.

SpyCloud specializes in cybersecurity, focusing on threat intelligence and identity protection to help businesses defend against cyber threats from the dark web. Its main product, the Cybercrime Analytics Platform, uses data from the criminal underground to detect and prevent threats like malware and ransomware, while also identifying threat actors. Unlike competitors, SpyCloud offers a comprehensive solution that combines monitoring, prevention, and incident response in one platform. The company's goal is to empower businesses to enhance their cybersecurity measures and reduce the risk of data breaches.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$197.9M

Headquarters

Austin, Texas

Founded

2016

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • SpyCloud raised $35M to enhance account takeover prevention capabilities.
  • SpyCloud's Air Force SBIR contract indicates growth potential in government partnerships.
  • SpyCloud Labs positions the company as a thought leader in cybersecurity research.

What critics are saying

  • Emerging startups like SevenAI and Nexus challenge SpyCloud's market position.
  • Infostealer malware rise requires continuous adaptation of SpyCloud's solutions.
  • Resource diversion to Air Force contract may affect service delivery to existing clients.

What makes SpyCloud unique

  • SpyCloud uses unique recaptured darknet data for cybercrime analytics.
  • SpyCloud's Cybercrime Analytics Platform offers actionable insights to prevent ransomware and account takeovers.
  • SpyCloud collaborates with Pentera to reduce dwell time of compromised credentials.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Meal Benefits

Flexible Work Hours

Remote Work Options