Executive Vice President of Operations

Key Responsibilities:

• Serve as a key member of the executive team, contributing to the overall company vision, strategy, and culture.
• Continue to build and scale operations by diagnosing opportunities and implementing systems, policies, and processes that support company growth.
• Lead and mentor regional and site-level teams to create a resident-focused high-performance, accountable culture.
• Recruit, develop, and retain top operational talent.
• Lead training initiatives to promote professional development and elevate property-level performance.
• Build a positive and accountable team culture grounded in shared values and high standards.
• Oversee day-to-day operations across the portfolio, ensuring properties are meeting financial, occupancy, and resident satisfaction targets.
• Identify underperforming assets and implement turnaround strategies.
• Ensure regulatory compliance and risk management protocols are maintained.
• Develop and implement company-wide policies, playbooks, and operational protocols.
• Regularly assess current workflows and recommend improvements for efficiency and performance.
• Drive operational consistency through the development of scalable, standardized procedures.
• Assess, select, and implement property management and operational technology platforms.
• Leverage data and reporting tools to enhance visibility and decision-making.
• Assess, suggest, and champion artificial intelligence capabilities, automation and modern tools to streamline back-office and onsite workflows.
• Own the P&L across the managed portfolio, ensuring top-line revenue growth and cost discipline.
• Collaborate with asset management and finance teams on budgeting, forecasting, and capital planning.
• Use data-driven insights to influence and drive proactive decision-making at the community level.

Qualifications:

• Bachelor’s degree required; MBA or related graduate degree preferred.
• 10+ years in multifamily property management, with at least 5 years in a senior leadership role.
• Deep experience managing diverse portfolios of multifamily assets.
• Strong track record in leading operational turnarounds, creating scalable systems, and building teams.
• Excellent strategic thinking, problem-solving, and communication skills.
• Highly self-motivated and adaptable; thrives in ambiguity and fast-changing environments.
• Proficiency in property management software (Yardi Voyager) and operational dashboards.
• Thoughtfulness and willingness to understand and leverage AI
• Must be based or open to relocating to Charlotte, NC.

Benefits:

• Competitive salary and bonus structure, with future equity upside.
• Health, dental, and vision insurance.
• 401(k) and 401(k) match
• Generous PTO and flexibility.