Service Sales Manager - Diagnostic Imaging

Job Description Summary

Responsible for providing comprehensive support in pre- and post-contractual administration and management, including contract terms and conditions and claims management. The role also involves defining, managing, and executing risk modeling activities to support contracts or projects, as well as overseeing contract estimating processes to support tenders and project reviews. This position impacts departmental operations and is accountable for planning and execution. While the role offers some autonomy, it primarily focuses on executing tasks within an established operational framework, guided by standard functional practices and procedures. Some judgment may be required, typically exercised with guidance.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts

• Provide both service agreement, and time and material program management

• Assist in sales campaigns for new contracts and proposals

• Assure timely resolution of customer issues and customer satisfaction for assigned contracts

• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams · Function as liaison between internal organizations and customers for assigned contracts

• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

• Technical knowledge of Diagnostic Imaging equipment (CT, MRI, Cath Lab, PET CT, etc)

Required Qualifications

• This role requires advanced experience in the Services & Customer Contract Management.

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college

• Customer handling and commercial understanding is required with minimum 8 years of experience.

Desired Characteristics

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

• Driving Channel partners to meet the desired number.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

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