About this role

YOUR TEAM

The Digital Solutions team is responsible for the strategy and execution of many of the firm’s enterprise productivity and collaboration technology solutions including Microsoft 365, Box, Airtable, Miro, NetDocuments, and other SaaS technologies. The team is central to BlackRock’s Microsoft 365 enablement and adoption program, improving the employee digital experience as a result. We collaborate with various cross-functional technical teams around the world to deliver secure and scalable technology services.

The Digital Solutions team has three verticals: Productivity, Collaboration and Business Solutions, and aligns it to the Digital Workplace’s Solutions & Control chapter.

Your role and impact

Sitting at the intersection of business and technology, Business Solutions work closely with Digital Workplace Engineering, partner groups and business stakeholders to innovate, conceptualize, design and pilot new capabilities to deliver a first-class modern digital workplace experience. As Head of Business Solutions, you will be responsible for managing and executing the vision of the products within your purview and ensuring they follow the firm’s technology policy and standards. You will be accountable for design and execution of product strategy and engrained in the entire product lifecycle.

You will manage your team and collaborate with peers and technology partners to unlock new capabilities and help develop scaled low-code / no-code services using the Microsoft Power Platform, and other products providing similar capabilities. In certain instances, you will help design enterprise-wide solutions owned by Digital Workplace and will be called upon to consult with other internal business units looking to leverage the services administered by the team. You will work in lockstep with technology change management to help drive a positive user experience, track adoption and measure the return on investment for the firm.

As head of business solutions, you will:

• Lead a team of permanent and temporary employees in Business Solutions to advance backlog items.
• Champion the Microsoft Power Platform – Power Automate, Power Apps, Power BI and Copilot Studio – empower BlackRock users to better service clients and internal partners.
• Define stories, build, and prioritize the backlogs for assigned products to deliver on our strategic objectives and unlock value to our business users quickly and securely.
• Build and execute project plans. Templatize and turn lessons learned into scalable solutions.
• Work closely with vendors and third parties to escalate issues, and petition for feature and enhancement requests to product groups.
• Partner with change management functions to socialize and train business users on upcoming capabilities.
• Provide technical and process support and guidance where appropriate.

What you’ll need:

• Excellent management, prioritization, and delegation abilities, collaborating with your team to sustain momentum and advance strategic goals.
• “Super User” to advanced experience of the Microsoft 365 product suite; Power Platform, Copilot, SharePoint, and Microsoft Teams.
• Experience / SME-level knowledge of the following products beneficial: Airtable, DocuSign, Smartsheet.
• Experience interacting with project/product stakeholders, including end-users, engineers and software developers.
• Proficient ability creating technical documentation, product roadmaps and user-facing documentation.
• We are looking for a hybrid technologist familiar with the technology lifecycle, IT platform administration, and change management and requirements gathering best-practices.
• Excellent written and verbal communication skills, including the ability to deliver presentations and communicate up and down the organization.
• Experience in SaaS technology administration and change management highly desirable
• Managing digital technology requires constant learning and upskilling. Candidates should be self-starters with a teachable personality.
• 6-8 years of experience in technology operations, implementation, or a product management role.
• Strong working knowledge of agile frameworks.

For New York City only: The salary range for this position is $157,500 - $214,500. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.