Quality Assurance Associate

** This role is a 6-month opportunity. ** 

The Quality Assurance Associate is responsible for supporting Operations team in their day-to-day duties. This role maintains operational processes, daily and monthly tracking and reporting and provides first-line support for team members.  

WHAT MOVES YOU 

• You're visually oriented and have a keen eye for detail — it's a thing of beauty to watch you work. 
• You have a rock-solid reputation as a creative problem solver — nothing slows you down for long. 
• You manage your time as expertly as you manage your projects. Prioritizing, planning and organizing are part of your DNA, and you handle even the tightest deadlines with a cool head and clear vision. 
• You're 'web-savvy' and up to date with quality assurance and testing trends, tools and methods. 
• You tackle every project with anticipation and excitement — no matter how big or how small. 
• You ‘get’ what it means to be part of the team and enjoy working in a collaborative, open-office environment. 
• The words “that will do” aren’t in your vocabulary. You always strive to find the best, most innovative solution. 
• You don’t sit around waiting to be told what to do. You know what needs to be done and you do it. 
• You love rolling up your sleeves and digging into the details. 
• You handle even the tightest deadlines with a cool head and a clear vision. 

WHAT YOU'LL DO 

• Reporting to the Director, Operations. 
• You’ll complete processing, daily and monthly tracking & reporting:
  • Develop, maintain, and distribute daily/monthly regulatory and business reporting.
  • Track and Follow-up on outstanding documentation.
  • Perform random spot check reviews, ensuring compliance.
  • Non-compliance reviews to be escalated to Senior Management.
• Support Operation Associates with concerns and questions in all matters related to policies, guidelines, systems and equipment issues (including escalations, as required).
  • Perform data overrides within Wealthview Banking system for associates, within authorized limits, as required.
  • Monitor progress, providing support to associates where required.
  • Develop quality assurance standards by seeking operational improvements and building, updating, and maintaining department P&G’s.

WHAT YOU'VE DONE 

• You have a post-secondary education in a relevant field (e.g. business/commerce, business management, finance, etc) or equivalent combination of education and experience.
• You have a minimum of 5 years’ mortgage or financial institution experience.
• You’re proficient with various software applications such as MS Office, Wealthview Banking, LMS360, etc.
• You have previous experience completing audits.