Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Nelnet

Nelnet

1,001-5,000 employees

Government & Public Sector
Energy
Financial Services
Education

Compensation Overview

$15 - $19Hourly

Junior

Draper, UT, USA

In-office position with hours Monday - Friday 8:15 AM - 5 PM MST.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School Diploma or Equivalent
  • 1 + year customer Service Experience
  • 1 + year of banking experience
  • Exceptional interpersonal and customer service abilities
  • Excellent analytical and problem-solving skills
  • Dependability, attendance & punctuality
  • Attention to detail while multi-tasking required
  • Customer Service focused
  • Computer skills and proficiency in Microsoft Office Suite of products
  • Ability to take direction and then work independently on multiple issues concurrently, and to exercise independent judgment in establishing priorities
  • Ability to succeed in a fast pace, heavy workload, entrepreneurial environment
  • Ability to communicate complex concepts clearly
  • Excellent oral and written skills
  • Ability to adapt to highly diversified and changing environment, as well as the dynamics and challenges of a business start up.
Responsibilities
  • Work with multiple teams to assist customers during deposit account and/or home improvement loan processes via telephone and electronic communications (Google Voice, Email, Etc.)
  • Answer inbound customer calls in a courteous and professional manner
  • Participate in reviewing/auditing back-end customer items such as applications and account items for multiple departments
  • Assist customers with account inquiries, ACHs, wires, and online banking
  • Keep customer inquiries and needs organized and precise while using multiple processing and case management systems simultaneously
  • Utilize excellent listening skills to understand the customer’s concern or situation
  • Ensure privacy and security through proper customer verifications
  • Assess customer needs by asking the right questions
  • Troubleshoot and resolve first level customer complaints in a timely manner
  • Build relationships with customers and internal lines of business
  • Research and communicate effective solutions while adhering to departmental policies and procedures
  • Follow up with customers after research is completed and problem is resolved or can be explained
  • Complete incoming task requests from internal departments and customers
  • Other duties as assigned

Company Stage

IPO

Total Funding

N/A

Headquarters

Lincoln, Nebraska

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Nelnet's strategic investments in startups like Nave Analytics and BetterYou indicate a forward-thinking approach and potential for high returns.
  • The company's diversification into different sectors reduces dependency on student loans, potentially stabilizing revenue streams.
  • Partnerships with companies like Convera and Otus enhance Nelnet's service offerings, making it a more attractive employer in the education technology space.

What critics are saying

  • Technical issues and outages, as seen with their student loan services, could damage Nelnet's reputation and customer trust.
  • Layoffs and budget constraints, such as the recent cut of 550 employees, may indicate financial instability and affect employee morale.

What makes Nelnet unique

  • Nelnet has diversified its portfolio beyond student loans, investing in various sectors such as sports software, telecommunications, and irrigation efficiency tech.
  • The partnership with Convera to offer flexible tuition payment options highlights Nelnet's commitment to affordability and data security in education.
  • FACTS, a division of Nelnet, collaborates with Otus to integrate assessment and analytics, enhancing their educational service offerings.

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