Outreach Operations Specialist

Core Competencies:

Fluent English 
Fluent French 
Experience in Business Development and B2B partnerships/sales, customer service
Experience working in digital/technology companies with tech products
Expertise in Salesforce.com; Google Drive
Knowledge of Geographic Information System tools
Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities:

Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team
Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of the mapping platform and benefit end users
Liaise between external partners and internal stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
Manage and track all data submissions (through GDU or outside GDU) with operations teams and various external partners
Report details of outreach and/or operational issues to the Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ingested, # of edits made originating from outreached sources
Address and resolve external partner queries associated with the project
Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
Manage data pipeline from receiving the data captured by partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
Utilize internal and third-party tools to engage with new partners and track communications