Lead Implementation Engineer

About CluedIn

CluedIn is more than just a customer-focused organisation, we are partners in success. Dedicated to innovation and driven by excellence, we empower our clients to achieve their business goals through cutting-edge solutions. Our team continuously strives to deliver outstanding service, setting new standards for customer value in the industry. As part of CluedIn, you’ll join a forward-thinking team that is constantly innovating and pushing the boundaries of what’s possible.

Why Choose To Work in CluedIn?

• Lead The Change: Be at the forefront of the data revolution.
• Microsoft-Endorsed Expertise: as the Microsoft-recommended partner for Master Data Management (MDM), leverage cutting-edge solutions with our expertise.
• Never Stop Growing: Access continuous learning and development opportunities.
• Strength in Diversity, Power in Unity: Join a diverse team united by innovation.
• Work Your Way: Enjoy flexible hours and remote work arrangements.
• Recognition That Counts: A culture that values and recognises your contributions, offering competitive compensation and a comprehensive benefits package.

Lead Implementation Engineer

As a Lead Implementation Engineer, you’ll play a key role in helping customers adopt and integrate CluedIn successfully, while leading a small, hands-on technical implementation team. You’ll guide both your team and customers through deployment projects from start to finish, ensuring maximum value is realised and best practices in data management are maintained. This role is ideal for a practical engineer who thrives on solving complex challenges, configuring and optimising solutions, and mentoring others, all within a fast-moving startup environment.

Key Responsibilities:

• Own the solution by leading customers from installation to live deployment, ensuring smooth and efficient implementation. Configure, integrate, and customise CluedIn for customer use cases.
• Manage and mentor a small technical implementation team, providing guidance, training, and hands-on support.
• Collaborate closely with the Customer Success team and customers to understand their requirements and use cases, ensuring solutions align with CluedIn best practices.
• Design and optimise ETL pipelines, ensuring efficient data ingestion, transformation, and validation.
• Serve as a trusted advisor, confidently discussing solutions, guiding customers toward best practices while maintaining flexibility to find common ground.
• Connect CluedIn to enterprise systems using Azure Data Factory, REST/SOAP APIs, GraphQL, JSON, and XML.
• Work with Microsoft Fabric, Azure Databricks and Azure event hub to build scalable, real-time data solutions
• Provide technical guidance, best practice recommendations, and hands-on training for customers.
• Work with the Customer Success team to proactively identify potential challenges, communicate status updates, and escalate issues when necessary.
• Log impediments, provide feedback to the product team, and improve deployment processes while helping shape future product development.

Skills & Qualifications:

• 5+ years’ experience in a similar role, with proven hands-on technical expertise.
• Experience leading or mentoring a small technical team.
• Strong experience with Azure technologies, including Azure Data Factory, SQL Databases, and Azure Service Bus.
• Hands-on experience with Jupyter Notebooks for data analysis, modelling, and visualisation.
• Practical engineer who enjoys problem-solving, configuring, and optimising data solutions.
• Excellent communication skills, able to explain solutions and features to both technical and non-technical stakeholders.
• Customer-focused mindset, ensuring successful implementations and long-term value.
• Experience working in agile environments, delivering projects iteratively.

Company Benefits (or equivalent dependent on country):

• Stock Options: Eligibility for our stock option programme, allowing you to share in the company’s growth and success.
• Home Office Comfort: Benefit from a £500 budget for setting up your home office.
• Health and Well-Being: Comprehensive private healthcare package, including a healthcare cash plan, life insurance, and access to our Employee Assistance Programme.
• Time Off: Enjoy 25 days of annual leave plus standard public holidays.
• Investing in Your Growth: We provide 5 paid training days annually, allowing you dedicated time away from work to focus on your professional development.
• Flexible Work Environment: Embrace a flexible working environment with a remote-first policy.
• Premium Spotify Subscription: Enjoy an annual premium Spotify subscription to keep you inspired and energised with your favourite music and podcasts.
• Work From Anywhere: Flexibility to work from various locations, including abroad, for up to 120 days per year as part of our employee well-being strategy.
• Team Adventures: Participate in exciting global team-building experiences.