Oversee net APBITA across branches and sales and service operations to ensure achievement of revenue and profit plans
Monitor progress against district and region revenue objectives
Oversee development of General Managers through talent assessment and development
Monitor and actively coach all levels of district colleagues
Manage recruiting efforts, interviewing, candidates hiring and onboarding to ensure appropriate staffing levels and a talented bench strength
Oversee relationship with all residential clients
Oversee end-to-end relationship with specific commercial clients
Resolve clients disputes, complaints, and handle outstanding claims
Ensure company programs and initiatives are delivered with excellence across branches
Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards
Lead and drive organisation values through quality of service, relationships and teamwork
Orchestrate joint team meetings to build camaraderie and share best practices
Understand Rentokil’s and Terminix processes, including roadmap for safety/structure/service offerings
Leverage new evaluation criteria for colleague performance
Oversee multi-branch P&L and sales /and service operations to ensure achievement of revenue & profit plans
Establish tracking forums to assess progress against branch/region revenue objectives & influence sales / service activity and execution
Enable ongoing development of BMs via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing
Invest in branch-level staff development by modelling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc. skip-level conversations, annual reviews, improvement plans, etc.
Oversee multi-branch recruiting ,interviewing ,hiring to ensure appropriate staffing levels and a talented bench
Nurture a high performing culture through actions, accountability and feedback
Champion change through the “Heart, Head and Hands” methodology
Serve as steward of Rentokil and Terminix business model to ensure company programs and initiatives are delivered with excellence at the branch level