Senior Director of Strategic Accounts

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $4B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

Role

The Senior Director of Strategic Accounts will manage a book of highly engaged enterprise multifamily management, ownership and investment firms that commit to bringing peace of mind to the renters and owners they represent.  

Your clients include some of the largest real estate owners in the world with billions in AUM.  You will be responsible for building excellent relationships with organizations that have large-scale, multi market portfolios looking to reduce bad debt and increase occupancy while giving more opportunities to renters through close account management and ongoing client engagement strategies.  You will also represent TheGuarantors nationally at tradeshows and on panels, speaking to the need for lower barriers to entry and more efficient mitigators in the multifamily real estate space. 

Responsibilities

• Nurture partners through various stages of contracted relationships, moving them from Pilot to Preferred to Exclusive partnerships.
• Grow existing strategic relationships through tactical, well-structured account management; engage property management executives at the nation's leading companies to drive property level participation.
• Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals.
• Foster accounts that deliver profitable applicant referrals through a clear explanation of underwriting constraints and conscientious coverage levels.
• Drive key partners and prospects to participate in a variety of events by collaborating closely with the Events Marketing Manager.
• Forecast against quarterly goals and OKRs by closely monitoring individual and account metrics/performance.
• Track data and conversion rates to understand trends by program, market, portfolio, etc.
• Attend industry events and assist the Events Marketing Manager in event plans including but not limited to giveaways, breakout networking opportunities & speaking engagements.
• Quarterback territory AEs to carry out the program plans you put in place at the corporate level for accounts flagged for team selling motions. 
• Maintain accurate and timely records of all activity in HubSpot.
• Travel regularly (approx. one week every month) meeting potential and current partners.

What you'll bring

• You are passionate about bringing peace of mind to leasing.  Your love for helping and improving real estate operations and the industry as a whole is apparent in every interaction you have in the workplace.
• You are a careful listener and can translate the needs of partners into opportunities to use theGuarantors’ suite of products. 
• You are a stellar relationship manager and follow account management best practices. This should include a track record of building excellent client relationships with property operations and C Level decision-makers and professionals in the multifamily industry.
• You are a tough negotiator and can balance the needs of a client and the needs of our org at large to strike profitable agreements. 
• You are organized and detail oriented.  You take CRM diligence seriously and keep timely records of all external activity.
• You are comfortable working in a start-up environment and understand how to navigate regular program changes.  You can communicate the new value derived from program changes to clients.

Nice to have

•  You have been in the multifamily real estate space for at least 7 years and have a wealth of knowledge in its inner workings.
• You bring multiyear industry relationships to whatever role you take in multifamily real estate.

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is $115,000 - $150,000 annually (with OTE at $225,000 - $275,000)

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch and apply to our Dream Job to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.

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