Full-Time
Client Support Specialist
Ministry Brands
201-500 employees
Cloud-based church management SaaS platform
No salary listed
Milton, GA, USA
Hybrid
Office attendance in Alpharetta is required as needed based on business requirements, projects, meetings, and manager guidance.
 Customer Experience & Support (1) |
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- At least 2 years of related experience in customer service, support, or other customer-facing roles.
- A high school diploma or equivalent, or an equivalent combination of education and experience.
- Demonstrated ability to learn and understand ticketing software applications.
- Ability to translate end-user terminology to technical-resource terminology and vice versa.
- Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, and Teams.
- Ability to organize work using online scheduling software, including Microsoft Teams, Outlook, and SharePoint.
- Working knowledge of phone queue systems.
- Ability to consistently meet or exceed established service levels, quality standards, and performance metrics.
- Strong verbal and written communication, organization, follow-up, time-management, and listening skills.
- Provide user support to improve the experience of customers and end-users of assigned products.
- Respond to customer service inquiries through the product ticket system, email, LiveChat, and phone calls.
- Work with customers to identify and replicate errors and defects through various communication methods to ensure resolution.
- Evaluate, document, and escalate technical issues, product bugs, and data concerns for further research.
- Analyze customer-reported issues through troubleshooting, data review, and system investigation to identify root causes and recommend solutions.
- Identify recurring service requests in the assigned support specialty and offer knowledge-base articles or other solutions to reduce ticket volume through deflection or issue elimination.
- Create and review tickets for proper routing.
- Submit up-sell and cross-sell leads.
- Maintain professionalism with internal and external contacts and establish positive rapport.
- Update customer information in the customer service database during each call.
- Work with the leadership team to stay current on product knowledge, internal processes, and changes in company or departmental policies.
- Contribute to additional tasks assigned by management.
- Initiate or contribute to conversations and tasks related to team operational improvement.
- Explain complex concepts and technical knowledge in simple terms to less technical individuals.
- Develop and maintain subject-matter expertise in assigned products, workflows, and customer use cases.
- Maintain in-depth product knowledge and stay current with ongoing product releases.
- Comfort working with software-as-a-service technology is a plus.
Ministry Brands provides cloud-based software and services tailored for faith-based organizations across North America. It offers an integrated suite of tools to handle church operations, including financial administration, member management, online giving and donation processing, and website creation and hosting. The products are delivered as software-as-a-service (SaaS) with ongoing support and consulting, enabling churches, ministries, and other religious groups to manage their administrative tasks from a single platform. Ministry Brands differentiates itself by consolidating multiple software brands under one umbrella to offer a broad portfolio of specialized tools designed for faith-based clients. Its goal is to help churches and ministries run their operations more efficiently so they can focus more on their core ministry activities.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lenoir City, Tennessee
Founded
2012
Get referred to Ministry Brands
See people who can refer or advise you
Simplify's Take
What believers are saying
- Milton headquarters opened June 1, 2026, signaling long-term hiring and Atlanta expansion.
- Brett Bowman and Chris Wassenaar joined August 18, 2026, strengthening finance and legal execution.
- Ministry Brands processes $6.45 billion annually, giving it scale leverage for upselling more modules.
What critics are saying
- Planning Center, Tithely, Pushpay, and Realm undercut pricing and specialization this year.
- Any breach of donor data or sermon content would trigger immediate church churn.
- Integration sprawl from acquisitions and AI modules can stall product quality through 2026.
What makes Ministry Brands unique
- Ministry Brands bundles giving, accounting, websites, apps, and screening for 90,000 organizations.
- Equip launched July 13, 2026, adding ministry-specific AI with 120 sermon tools.
- AvidXchange integration embeds payments inside Ministry Brands Accounting, reducing finance workflow switching.
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Benefits
Robust healthcare options
Flexible Paid Time Off
Paid parental leave
Mental health support
Professional development reimbursement
Employee Recognition & Rewards
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 3%2 year growth
↑ 3%US church management software provider Ministry Brands hires GC from Reach. Chris Wassenaar replaces Renee McDonough, who joined One Identity in May 19 August 2026 Chris Wassenaar US church management software provider Ministry Brands has hired Chris Wassenaar as general counsel, replacing Renee McDonough who left in May. Wassenaar joins from digital record keeping business Reach, where he was chief legal and compliance officer. At Ministry Brands, he will lead the company's legal affairs function. Atlanta-based Ministry Brands supports more than 90,000 churches and non-profit organisations with member and donor management software, including digital giving, accounting, websites, apps and other tech services. Its platform facilitates more than $6.45bn in charitable giving annually. The company said it had also hired Brett Bowman as chief financial officer. Advertisement Chris Bacon, CEO of Ministry Brands, said: "Brett and Chris are accomplished professionals whose experience and track records would have afforded them no shortage of opportunities, so I am delighted to welcome them both to Ministry Brands. "What makes our work different is the opportunity to apply world-class expertise in service of something bigger. Brett and Chris both understand and connect deeply with that purpose, and we're thrilled to add their leadership to a team equally committed to business excellence and meaningful impact." Wassenaar joins after just under a year and a half at Reach, having previously been GC and chief compliance officer at Plooto for roughly the same amount of time. He also had spells at Versapay as GC and chief risk and compliance officer, and 2Checkout, also as GC and chief risk and compliance officer. Prior to that he was GC at PowerPlan, Liaison Technology and Brightree, and had in-house roles at SunTrust Bank and MCI Telecommunications. He started his career in private practice at Davidson Fuller & Sloan. LAW OVER BORDERS COMPARATIVE GUIDES Merger Control Law Guide As cross-border merger control becomes increasingly complex, navigating multiple competition regimes is critical to transaction planning... | 1mo. McDonough, meanwhile, left in May to join identity security business One Identity. She spent just under three years at Ministry Brands, having previously been GC at fintech start-up GRUBBRR and GC at agriculture data business AGDATA. Earlier in her career she held in-house counsel roles at Boston Scientific, Publicis Sapient, A.W. Chesterton Company and Pan Am Railways. In other recent tech-related moves, last month US quantum computing business Quantinuum appointed Robin Schulman as chief legal officer from software company GitLab.
Ministry Brands strengthens leadership with new CFO and General Counsel. Church software provider Ministry Brands names Brett Bowman as CFO and Chris Wassenaar as general counsel, signaling growth and stability. ChurchStacks August 19, 2026 Ministry Brands, a major provider of church management software used by thousands of US churches, announced the hiring of Brett Bowman as Chief Financial Officer and Chris Wassenaar as General Counsel. Wassenaar was previously with Reach, a healthcare technology company. These leadership appointments represent significant moves for the company's executive team. Why It Matters If your church uses Ministry Brands software for giving, attendance, or member management, leadership stability matters. New CFO and legal leadership typically signal a company's commitment to compliance, security, and sustainable growth - all critical for vendors handling your church's financial and member data. Strong executive leadership also influences product roadmap and customer support quality. The Takeaway If you're evaluating or currently using Ministry Brands, take this as a positive sign of institutional strength and investment in their platform's future.
Ministry Brands has launched Equip, an AI platform designed to support pastors through the complete sermon lifecycle. The platform features over 120 purpose-built tools for sermon preparation, content development, and distribution across digital channels. Available as a module within Ministry Brands' Amplify platform, Equip addresses the challenge pastors face in managing content creation across multiple platforms. Sermon preparation typically requires 10 to 15 hours weekly, leaving limited time for ministry work. The platform includes ministry-specific workflows, theological guardrails, and data protections ensuring church content isn't used to train public AI models. It enables churches to transform sermons into various content formats and languages whilst maintaining pastoral control over message and theological integrity. Ministry Brands currently serves more than 55,000 churches and manages over $6.45 billion in charitable giving annually.
New AI platform helps pastors develop sermons from start to finish. Ministry Brands launches AI tool designed to support pastors through the entire sermon creation and delivery process. ChurchStacks July 13, 2026 Ministry Brands has launched a new AI platform built specifically for the complete sermon lifecycle, helping pastors from initial preparation through final delivery. The tool is designed to streamline sermon development, a task that often consumes significant time for busy church leaders. Why It Matters Sermon prep is one of the most time-intensive parts of pastoral ministry. Many small-to-mid-size church pastors are wearing multiple hats - they're often handling administration, counseling, and community outreach alongside preaching. An AI tool that can assist with research, outline development, and even delivery suggestions could free up hours each week for other critical ministry work. This is especially valuable for bivocational pastors or those in smaller congregations with limited staff support. The Takeaway If your sermon preparation process is eating into time you'd rather spend on pastoral care or leadership, explore how AI sermon tools might fit into your workflow.
Digital giving platforms are reshaping how churches receive tithes. Ministry Brands is helping churches modernize their giving infrastructure with new digital solutions for tithes and donations. ChurchStacks June 26, 2026 Ministry Brands is launching new digital giving solutions designed specifically for churches and nonprofits, helping organizations streamline how they receive financial contributions from members online and in-app. Why It Matters If your church still relies primarily on cash offerings or basic online giving, you're likely losing donations from younger members who prefer digital methods. Modern giving platforms also provide real-time reporting that helps you understand giving patterns and plan budgets more accurately. Many small churches delay upgrading because they assume it's complicated or expensive - but today's solutions are built with smaller organizations in mind. The Takeaway Research your current giving platform's capabilities this month, and consider a demo of newer systems if your online giving rate is below 30% of total contributions.