Your day to day
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In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational
requirements are known
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Endeavour to resolve all complaints during shift and logs all complaints in log book for further
follow up
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Supervise cash handling and banking procedures
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Prepare daily banking and cash flow reports
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Establish and instruct staff in cash security procedures
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Deal with irregular payments
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Supervise the maintenance of service equipment
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Monitor standards of guest facilities and services
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Control stock and monitor security procedures
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Assist with menu and wine list creation
At Holiday Inn Express, we’re all about travel that’s simple AND smart.
That means we offer more to our guests where it matters most to them. Easy
check in? Check. All the essentials in a comfy room? They’re all included
with a great night’s sleep.
We’re focused on getting our guests more than ready. So we’re always ready.
Are you?
What we need from you
What we need from you
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•It’s a physical role and you’ll be on your feet most of the day, so fitness is important It's a physical role and you’ll be on your feet most of the day, so fitness is important
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•Strength Strength ––with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects heavy objects
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•You’ll might need to bend and kneel to complete some activities You'll might need to bend and kneel to complete some activities
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•Literacy skills Literacy skills --reading, writing reading, writing and basis math's skills basic math's skills
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•Flexible attitude to shifts Flexible attitude to shifts ––you may need to work nights, weekends and/or holidays you may need to work nights, weekends and/or holidays
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•Supervise functions Supervise functions
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•Supervise outlet service Supervise outlet service
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•Works with Superior on manpower planning and management needs Works with Superior on manpower planning and management needs
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•Works with Superior in the preparation and management of the Department’s budget Works with Superior in the preparation and management of the Department’s budget
How do I deliver this ?
How do I deliver this ?
We genuinely care about people and we show this through living out our promise of
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG True Hospitality each and every day. It’s what connects every colleague in all IHG®®hotels. Hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. Are specific, core service skills.
•True Attitude: True Attitude: being caring, wanting to make a positive difference, and building being caring, wanting to make a positive difference, and building genuine connections with guests genuine connections with guests
•True Confidence True Confidence: having the knowledge and skills to perform your role, and giving : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their guests the confidence that they can trust you, to help and support them during their stay stay
•True Listening True Listening: focusing on what your guest is saying, picking up on body language : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs that is often overlooked, and understanding what the guest wants and needs
•True Responsiveness True Responsiveness: is about providing guests with what they need, and doing so in : is about providing guests with what they need, and doing so in a timely and caring manner timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. Experiences, doing the right thing and understanding people.
What we offer
What we offer
We’ll reward all your hard work with a great salary and benefits
We’ll reward all your hard work with a great salary and benefits ––including a uniform, great including a uniform, great room discount and superb training. Room discount and superb training.
Join us and you’ll become part of the global IHG family
Join us and you’ll become part of the global IHG family ––and like all families, all our and like all families, all our individual team members share some winning characteristics. As a team, we work better individual team members share some winning characteristics. As a team, we work better together together ––we trust and support each other, we do the right thing and we welcome different we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve difference to guests as well as always looking for ways to improve --visit visit www.http://careers.ihg.comwww.http://careers.ihg.comto find out more about usto find out more about us
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels &
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual , ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law status or any other characteristic protected by law
Operations & Logistics (2)