Full-Time

Small Business Account Manager

Posted on 10/30/2024

HUB

HUB

5,001-10,000 employees

Data & Analytics
Consumer Software
Fintech

Mid

Grand Rapids, MI, USA + 4 more

More locations: Troy, MI, USA | Southfield, MI, USA | Brighton, MI, USA | Kalamazoo, MI, USA

Hybrid work schedule requires in-office presence.

Category
Customer Success Management
Sales & Account Management
Requirements
  • High School Degree, or Equivalent
  • 3-5+ years in a Commercial Lines role on the agency side
  • Experience working in the middle market with accounts averaging $15k in revenue and above
  • Intermediate excel skills
  • Strong communication
  • P&C License
  • Willingness to travel, on occasion
Responsibilities
  • Manages a book of business generally in excess of 550k in revenue, depending on the complexity or number of accounts.
  • Provide quality customer service to existing accounts with a goal of 93% retention or more.
  • Collaborate within a team that includes: Producers, Sr. Account Managers, and Associate Account Managers.
  • Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
  • Ensure accurate maintenance of client information in EPIC
  • Accountable for administrative tasks
  • Special projects and all other duties, as assigned

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • HUB's strategic leadership appointments, like Tim DeSett and Lauren Melzer, indicate a strong focus on growth and innovation.
  • The company's continuous expansion through acquisitions suggests robust financial health and a commitment to broadening its service offerings.
  • HUB's emphasis on personalized solutions, such as the clinical informatics resources for employee benefits, enhances its appeal to a diverse client base.

What critics are saying

  • Frequent acquisitions may lead to integration challenges and potential cultural clashes within the organization.
  • The competitive insurance brokerage landscape requires HUB to continuously innovate to maintain its market position.

What makes HUB unique

  • HUB International's aggressive acquisition strategy, including recent purchases of Wade Associates and WestStar Insurance, positions it as a dominant player in the insurance brokerage market.
  • The introduction of HUB Infused Analytics™ Data Suite for personalized employee benefits showcases HUB's commitment to leveraging data analytics for client advantage.
  • HUB's expansion into niche markets, such as aviation risk advisory services for affluent clients, differentiates it from traditional insurance brokers.

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