Full-Time
Crypto Operations Specialist
Account Servicing
Posted on 4/27/2024
Commission-free trading and investing app
Junior, Mid
Toronto, ON, Canada
- Bachelor's degree or equivalent practical experience
- Deep familiarity with cryptocurrency products and blockchain technology
- 3+ years experience in an operations or customer support role at a financial services, fintech, or cryptocurrency company
- Excellent written and verbal communication skills
- Attention to detail and strong data-driven mindset and analytical skills
- Crypto trading experience, preferably on multiple platforms
- Data analytics experience building or optimizing custom reports and dashboards
- Handling customer escalations, troubleshooting complex issues in Salesforce, and leading root-cause analysis of bug and issue reports
- Proactively communicating with the CX and Engineering teams on various issues that crypto customers may face, developing and building solutions
- Executing account actions as needed such as implementing or lifting trading restrictions, selling out customers’ crypto on their request when they are unable to, verifying residency, uploading tax documents, etc.
- Performing routine operational tasks that are critical to daily operations of Robinhood’s business, working cross-functionally across products and teams.
- Driving continuous improvement of products and the customer experience by gathering and analyzing data around contact drivers and common issues and reporting on these on a frequent basis
- Developing and maintaining technical and non-technical documentation and playbooks (including customer-facing communications and internal documents such as SOPs) to assist with defining and explaining processes for both internal and external audiences
Robinhood offers a commission-free stock trading and investing app, allowing users to trade stocks, options, ETFs, and cryptocurrencies without paying commissions. The app also includes a cash management program, retirement accounts with a 1% match, and a self-custody wallet for crypto, NFTs, web3, and dapps.
Company Stage
IPO
Total Funding
$7.4B
Headquarters
West Menlo Park, California
Founded
2013
6 month growth
↑ 3%1 year growth
↑ 4%2 year growth
↓ -22%Benefits
Well-being - Premium medical, dental, and vision insurance
Family & home life - Parental leave, personal prosperity benefits
Comfort & care - Flexible work from home / office balance, health & wellness stipend
Office life - Catered meals and fully stocked kitchen, commuter benefits
Growth - Education and training, community events, career mentorships