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Remote Care Coordinator
Veterinary
Posted on 9/13/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Zendesk
Requirements
  • 1+ years experience as a veterinary assistant or receptionist in a veterinary practice
  • Ability to work from home with reliable access to a functional desktop computer or laptop that can easily handle multiple browser tabs and programs open at once as well as high-speed internet (at least 20 mbps)
  • A quiet and distraction free environment to allow you to be focused on client conversations for 10 hour shifts
  • High comfort level typing, navigating multiple computer programs, and speaking on the phone
  • Excellent written and verbal communication skills
  • High attention to detail and ability to multitask with accuracy and efficiency
Responsibilities
  • Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients to address inquiries related to scheduling appointments, services offered, and general pet care and clinic information
  • Review and respond to a high volume of emails (this may be over 100 emails a day!) focused on sending and receiving medical records
  • Triage and route calls to virtual nurses or clinic team members if needed (this may be over 100 calls a day!)
  • Assist with various administrative tasks such as clinic reschedules
  • Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire
  • Utilize Slack and Google platforms to communicate with our virtual nurses and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs)
Bond Vet

51-200 employees

Vet clinic and animal hospital
Company Overview
Bond Vet is on a mission to strengthen the human-animal bond through better pet care, and we started with a new approach: urgent care.
Benefits
  • We offer comprehensive healthcare plans and One Medical membership
  • We provide CE stipends to foster skill development and growth
  • Our vets oversee a diverse case mix, from wellness to urgent care
  • We’re open 10am-8pm, providing reasonable hours and flexible scheduling
  • Flexible scheduling and 5-day weekends because your work is not your life
  • We offer 401(k) through Betterment
  • We provide free snacks and weekend meals to keep you energized
  • We plan fun events so you can unwind with your team
  • We offer generous parental leave, so you can bond with your newborn
  • Our business model enables us to offer the most competitive pay, with gainsharing for our entire veterinary team — you gain from our growth.
Company Values
  • We're obsessed with pets
  • We work as a team
  • We communicate clearly
  • We work happy
  • We're empowered