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Customer Support Associate - Specialty
Posted on 5/2/2022
INACTIVE
Locations
Concord, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Salesforce
Social Media
Word/Pages/Docs
Requirements
  • High School Diploma required: AA or BS/BA preferred
  • Retail experience desired (store level, retailer, or vendor/supplier)
  • Experience with Salesforce and other CRM tools
  • 1+ years of experience providing superior customer service
  • Advanced PC skills using Microsoft Word, Excel, Outlook; type at least 45 WPM
  • Experience working in a fast-paced, deadline-driven environment, prioritizing work, and multi-tasking
  • Excellent written and verbal communication skills and attention to detail
  • Flexible availability to meet business needs
Responsibilities
  • Maintain a positivity and empathy while communicating with customers in an omni-channel environment including chat and email and respond promptly to customer inquiries
  • Acknowledge and resolve customer complaints across all channels, including BevMo!'s on-demand delivery partners
  • Process orders for customers, assist stores, and resolve all web order issues
  • Ensure customer satisfaction and provide professional customer support
  • Monitor and respond to customer feedback on all BevMo! social media channels and monitor fraudulent purchases
  • Work in a stream of databases and develop relationships across teams
  • Handle all Club Bev and 5% reward inquiries, maintain a solid knowledge of our product to answer questions, and provide recommendations to customers
Gopuff

10,001+ employees

Delivery service for daily essentials
Company mission
Gopuff's mission is to make daily life effortless. Gopuff is the go-to delivery solution for immediate everyday needs. The company is building a modern food delivery service.
Benefits
  • Comprehensive medical, dental, and vision insurance
  • Optional FSAs and HSA plans
  • 401(k)
  • Commuter benefits
  • Supplemental employee, spouse and child life insurance to all eligible employees
  • Gopuff employee discount
  • Career growth opportunities
  • Internal rewards programs
  • Annual performance appraisal and bonus
Company Values
  • Make moves
  • Change the game
  • Sit down, be humble
  • Be the Goat
  • Win together