As the world’s largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.
About the team
We’re looking for a scrappy Lifecycle Marketing Program Manager with experience in program management and lifecycle marketing. This position will be responsible for leading the development and execution of best-in-class engagement programs ranging from loyalty, mentorship, and engagement to helping grow and retain the Turo community.
This role represents an exciting opportunity to be a key player in our business by launching and scaling programs that significantly impact our community and increase its success. You’ll take the lead on scaling our host mentorship and loyalty programs to increase engagement and help the community to grow and meet their goals.
This role reports to the Director, Marketplace Growth and works closely with our Marketing and Sales teams. The ideal candidate is an organized, high-EQ critical thinker experienced in driving and scaling complex projects. Success in this role involves being comfortable wearing multiple hats in a fast-paced environment and thriving when working with teammates to achieve ambitious goals. It is also crucial to have microscopic attention to detail, a love of numbers and data, and a keen eye for creative execution.
What you’ll do
- Lead the end-to-end scoping, planning, execution, and launch of strategic initiatives to deliver success for our hosts and guests.
- Oversee our host loyalty program by coordinating program communications, analyzing program satisfaction, and leveraging our sales team and other functions to bring more satisfaction to our top hosts.
- Identify and anticipate initiatives’ roadblocks, measure and manage risk, and seek solutions to mitigate them.
- Design, automate, scale, and iterate on our host mentorship program, including end-to-end coordination of the program experience, producing creative deliverables, and ensuring alignment with broader program vision to boost enrollment, engagement, and mentee success.
- Manage end-to-end development and execution of marketing campaigns related to your programs. Includes driving the creative review process, collaborating with designers and copywriters, and identifying target audience segments and appropriate comms channels.
- Understand our community by leveraging qualitative and quantitative data to identify and prioritize ways to add value
Your profile
- 5+ years of experience in a similar role in a high-growth environment
- Proven track record launching and scaling complex initiatives and collaborating across departments. Experience previously building or managing a mentorship program is a plus.
- Demonstrated ability to work through ambiguity to achieve detailed solutions with limited supervision. You can take a vague problem, frame the challenge, identify a path, and drive a project over the finish line.
- Experience developing processes from scratch and demonstrated flexibility to execute.
- Passionate and enthusiastic about marketplace businesses
- Excellent problem-solving and critical thinking skills
#LI-JJ1
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit
- Cell phone, internet and Fringe benefit stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
- Bi-annual Turbo Week (week-long, company-wide conference)
We are committed to building a diverse team. If you are from a background that’s underrepresented in tech, we’d love to meet you.
Aside from an award winningwork environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
About Turo
Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
