Operations Director

Operations Director

UK Based

Reporting to COO.

Prolific

Prolific is not just another player in the research space—we are the architects of the human data infrastructure that's reshaping the landscape of academic findings and AI development. In a world where online research and AI technologies are increasingly commoditised, it's the quality and diversity of human-generated data that truly differentiates us.

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback.

The role

As Prolific embarks on an unprecedented phase of growth, we are seeking our inaugural Operations Director to define and drive the evolution of how we operate. As a trusted partner to the COO and leadership team, you will help build, partner with and evolve a group of key operational processes and teams, including but not limited to Central Operations, Customer Support and Go to Market/ Revenue Operations. This role will lead  on change initiatives that ensure consistent, data-driven execution across the company. You will also take ownership of core operational functions such as subscriptions, procurement, and vendor management to support scalability and efficiency.

This is a once-in-a-lifetime opportunity to be at the heart of shaping and delivering company priorities and growth, tackling unprecedented challenges with bold, innovative solutions. You will play a key role in ensuring Prolific continues to lead the way in transforming research for the world’s most influential companies and institutions, making a tangible impact on the future of the industry.

What you’ll be doing in the role 

• Lead Prolific’s central operations, driving excellence and consistency across the business. You’ll oversee a blend of permanent and project-based teams, shaping them through build, scale, or transformation as needed. Regardless of the function’s technical focus, you’ll be accountable for ownership and delivery of exceptional results.
• Oversee important cross-team initiatives from start to finish, making sure they’re delivered on time and at a high standard. These will be a mixture of long term oversight of key operational areas such as Central Operations, and time defined high priority projects/areas of focus as guided by the COO. 
• Analyze trends, measure results, and provide recommendations that help shape company direction.
• Build strong relationships across the organization to improve collaboration and alignment.
• Refine processes, introduce tools (including AI/automation), and create systems that help teams move faster and stay accountable.
• Identify and scale initiatives that drive company growth and long-term success.
• Represent the COO in key settings, ensuring priorities are followed through with focus and quality.

What you’ll bring to the role 

• Proven experience in business operations, enablement, or GTM/revenue operations in a fast scaling B2B or marketplace environment.
•  Familiarity with AI or technology is a plus.
• A Skilled and effective project manager with a proven track record of delivering the creation and evolution of varied teams/functions. 
• Strong analytical mindset with ability to translate data into decision
• Strong analytical and organisational skills, with a bias for turning insights into action quickly.
• A world-class communicator with a proven ability to align new and established teams, driving collaboration and a culture of consistently surpassing expectations.
• Maintains an uncompromising bar for precision, pace, and quality in all work.
• Brings structure, clarity, and momentum to fast-moving or less-defined problem spaces, navigating grey areas with judgment and insight.
• A continuous learning mindset, open to experimenting, iterating, and improving outcomes.
•  Takes ownership, drives urgency, and follows through to advance key initiatives.
• Based on the current priorities for this role, specific experience working with/in Customer Support, GTM/Revenue operations or BI, would be advantageous. 
  
  

  Why Prolific is a great place to work

  We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

  We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

  Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

  Links to more information on Prolific

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  Privacy Statement

  By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.