Duty Manager

Job Description

We are seeking a dedicated and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring guest satisfaction, and maintaining smooth communication between departments. This position requires a detail-oriented professional who can thrive in a fast-paced environment and make decisive actions to uphold our high standards of service.

• Oversee daily hotel operations, ensuring efficiency and adherence to company policies and procedures
• Manage and coordinate activities across different departments to deliver exceptional guest experiences
• Handle guest complaints and resolve issues promptly and professionally
• Perform night audit duties during night shifts, including producing required business reports
• Provide leadership and support to the Front Office team
• Conduct regular inspections of public areas and guest rooms to maintain quality standards
• Implement and monitor safety and security procedures to ensure guest and employee well-being
• Collaborate with department heads to identify areas for improvement and implement solutions
• Train and mentor staff to enhance their skills and promote a positive work environment
• Assist in managing inventory and controlling operational costs
• Represent the hotel management in the absence of senior leadership

Qualifications

• Proven experience in a similar role within the hospitality industry
• Bachelor's degree in Hospitality Management or related field preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management systems and Microsoft Office suite
• In-depth knowledge of hotel operations and industry standards
• Experience in handling guest complaints and conflict resolution
• Familiarity with night audit procedures and financial reporting
• Strong problem-solving and decision-making skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Detail-oriented with excellent organizational and time management skills
• Adaptability to work in a fast-paced, dynamic environment
• Commitment to delivering exceptional customer service