Core Responsibilities:

• Completes prior authorizations and/or pre-certifications and manages patient medication refill requests as directed by health center provider or health center standing order.
• Documents all patient encounter information accurately and concisely using appropriate medical terminology within the electronic health record (EHR).
• Provides care, education and telephone triage both via phone and face to face for health center patients. Administers medications and injections as directed by healthcare provider.
• Maintains confidentiality of all patient information and adheres to policies/safety practices as established by FCHC.
• Other duties as assigned from time to time.
• Responds to inner office emergencies on an as needed basis.
• Assists front desk in scheduling patients within an appropriate timeline based on conditions.
• Manages communication with patients, external physician offices and organizations.
• Manages patients’ complaints and concerns.

Requirements/ Education:

• Graduate of an accredited school of practical nursing required. Current LPN license registered with the state board of nursing required.
• BLS certification required.
• 2 years’ experience in ambulatory health care or public health nursing preferred.
• Prior experience with medical records.
• 2 years of Electronic Health Record (EHR) experience preferred. Experience with NextGen preferred