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Support Engineering Manager
Posted on 7/20/2022
INACTIVE
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Data Analysis
Management
SQL
Python
Excel/Numbers/Sheets
Requirements
  • 3+ years in Support or Product Engineering, or similar interrupt-driven technical role
  • 3+ years experience people management
  • 2+ years experience with SQL (we use Athena and Hive)
  • 2+ years programming experience (we use Python primarily)
  • 2+ years experience with AWS or other cloud storage provider
  • Fluent in shell scripting and comfort with command-line utilities for moving and work with files and data
  • Demonstrated ability to troubleshoot through log files and stack traces
  • Demonstrated experience supporting external clients or internal stakeholders
  • Demonstrate an ability to leverage Excel or Google Sheets for reporting and data analysis
  • Verbal and written communication is strong and well organized, with an ability to explain technical concepts to non-technical audiences
  • Detail-oriented
  • Bachelor's Degree in Computer Science or equivalent experience
Responsibilities
  • As the manager of the Marketer's CSE team you are responsible for hiring and developing a team of support engineers and data support interns. You are a hands-on engineering manager - helping the team troubleshoot complex systems to build and deliver data and reports to customers as well as training and supervising data support interns
  • You are passionate about solving customer problems and building a high-performing team. You are engaged and understand what the team needs to move faster and how to improve the quality of deliverables, and you advocate for your team internally
  • This is a remote role that can be based near any of our USA office hubs: Los Angeles, San Francisco, Seattle, New York or Chicago
  • Hire and manage a small team that includes support engineering, solutions engineering and data support
  • Develop and maintain workflows that query, transform, cleanse and/or analyze data
  • Triage unexpected behavior, navigating complex systems through log files, stack traces and data analysis to identify issues and provide solutions, working closely with Product and Engineering, and validating fixes
Desired Qualifications
  • An understanding of AdTech (Targeting or Attribution is a plus)
  • An understanding of Location/GIS industries and working with data
Foursquare

201-500 employees

Location technology platform
Company Overview
Foursquare's mission is to build the most trusted, independent platform for understanding how people move through the real world.
Benefits
  • Learning and development programs from individual contributors to managers
  • Individual, professional coaching for all full-time employees
  • Flexible time off - rest and recharge when you need it!
  • Comprehensive and competitive health, vision, dental, life insurance
  • 401(k) with company match
  • Home office setup: you get all necessary hardware and internet reimbursement
  • Family planning programs via Carrot and Maven
  • Employee Resource Groups to help you stay connected
Company Values
  • Embrace growth
  • Champion our differences
  • Lead with trust
  • Build connection
  • Invent the future