Full-Time
Healthcare Coordinator
Updated on 8/1/2026
Deadline 6/19/27
PDS Health
Compensation Overview
$18 - $25.50/hr
Carlsbad, CA, USA
In Person
Travel might be required between offices.
Category
 Administrative & Executive Assistance (2) |
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Required Skills
Financial analysis
Patient Education
Requirements
- A high school diploma or general education degree (GED) is required.
- Travel might be required between offices.
- Knowledge of office practices, technology applications, and patient insurance.
- Ability to work independently and as part of a team.
- Ability to multitask effectively without compromising work quality.
- Ability to handle and maintain patient-record confidentiality.
- Ability to work in a fast-paced environment.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Gain financial commitment from patients to start the dentistry diagnosed by the Dentist.
- Become proficient in the PDS system and use its tools, skills, and talents to assist patients in making the best decision for their wants and needs.
- Execute the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
- Serve as the subject matter expert on available financial options and provide patients choices that fit their budgets.
- Professionally overcome common patient objections to starting treatment.
- Obtain necessary insurance pre-authorizations before patients complete treatment.
- Ensure the office exemplifies the Comprehensive Care Model, including referrals outside the office.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly affects metrics and results.
- Demonstrate stewardship of the PDS brand by making decisions consistent with the PDS Brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies, addressing others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other duties and responsibilities as assigned.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.
- Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritization.
- Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
- Process-focused operational skills, including data-driven decision-making, attention to detail, organization, knowledge of operational processes, and computer proficiency.
- Financial acumen, including understanding profit drivers, using metrics to manage, and understanding local market drivers and competition.
- Influencing skills, including active listening and observing behavior and creating a mutually beneficial need for change.
- Excellent interpersonal, oral, and written communication skills.
- An organized and detail-oriented approach.